Principal Programs and Strategy Manager

See yourself at Twilio

Join the team as Twilio’s next Principal Programs and Strategy Manager.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This position is needed to forge relationships and collaborate closely with cross-functional teams, establish durable processes from the ground up, foster a culture of innovation and knowledge sharing and drive accountability across strategic cross-functional initiatives.

This role is a unique opportunity to help fuel Twilio’s next era of growth and shape how the Marketing organization makes our strategy a reality. You’ll work closely with marketing, GTM strategy and sales leaders to be a leader in driving accountability and alignment across strategic cross-functional projects and global processes in an effort to support the successful execution of integrated marketing efforts. You are a multiplier who is highly collaborative across teams and finds opportunities to strategically uplevel marketing’s efforts, and effectively communicate and deliver outsized outcomes across the business. You proactively look for areas to provide value, excel at building relationships, establishing good communication channels, streamlining processes, eliminating ambiguity from goals and project plans and sharing trusted recommendations for the best path forward. This position will report to the Director of Campaigns Marketing.

Responsibilities

In this role, you’ll:

• Establish best practices and processes, foster a culture of innovation, and serve as the owner for strategic workstreams led by the marketing organization.
• Collaborate closely with cross-functional teams to define, prioritize, identify the necessary resources and budgets to execute on strategic marketing initiatives, ensuring alignment with business objectives, and successfully delivering and driving continuous improvement across marketing programs and processes.
• Increase collaboration and communication across functions and improve visibility into cross-team dependencies. Anticipate change and own the tracking, coordination and communication streams to ensure success.
• Engage the right stakeholders, drive process adoption and create scalable and repeatable programs. Identify, own, escalate and communicate risk in programs early and proactively suggest solutions to mitigate and resolve. 
• Develop close cross-functional relationships to ensure teams work together and are bought into outcomes. Create timelines and cadences to ensure realistic execution. 
• Influence stakeholders (including Sales, Ops, and marketing leadership) outside your direct area of responsibility to ensure smooth program delivery. Identify and make recommendations for new program opportunities based on your knowledge of what’s going on across the organization.
• Design a durable, scalable feedback loop across marketing and sales to ensure enablement and engagement with marketing tactics, and helping to identify coverage gaps and proposing solutions to ensure effective follow up, conversion and ROI.
• Identify root causes to ongoing issues, implementing new efficient processes and make high-value improvements to existing processes that impact multiple teams

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required: 

• 10+ years of experience in project management, strategy or marketing campaigns
• Exceptional communication and presentation skills, both verbal and written, with the ability to influence and establish credibility upwards and cross-functionally to drive collaborative decision making, alignment, expectations and success
• Expert program management skills and ability to use data and research to guide decision-making and resource allocation
• Deep understanding of GTM metrics and measurements and related tactics 
• Experience running multiple concurrent projects and programs across cross-functional teams.
• A champion for fostering a culture of trust through feedback, communication, and transparency

Desired:

• Experience developing processes and workflows with a passion for efficiency 
• Demonstrated ability to influence stakeholders at all levels
• A curiosity for or experience with leveraging AI to scale impact

Location

This role will be remote, and based in the USA. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The estimated pay ranges for this role are as follows:

• Based in British Columbia. : 129,800 CAD - $162,300 CAD

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.