Strategy and Operations, Senior Analyst

See yourself at Twilio

Join the team as Twilio’s next Strategy and Operations, Senior Analyst.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

We are seeking a Strategy & Operations Senior Analyst for our Strategic Initiatives team to support data-driven decisionmaking and provide critical research and thinking to shape our cohesive GTM strategy and drive key cross-functional projects for Twilio. 

The Strategic Initiatives team in our GTM Strategy and Operations function provides strategic, operational and analytical support to our Chief Revenue Officer and GTM leadership. In this role, you will drive data analysis and research including business performance analysis, market research and benchmarking, and organizational analysis. You will help our leadership see around corners to drive both our higher-level strategic decisions, such as our market and growth strategy, as well as support targeted strategic initiatives. You will have your finger on the pulse of key internal and external data such as how our GTM growth engine is performing across key bets as well as where competitors are going and what the market landscape looks like to help advise our strategy. You will also help plan and manage critical cross-functional projects and strategic initiatives from end to end. We are looking for someone who thrives at tackling ambiguous questions or problems with critical thinking, structured analysis, rigorous project planning and clear executive communications. 

Responsibilities

In this role, you’ll:

• Take white space questions or problems and develop analytical frameworks, approaches and project plans to frame solutions and recommendations 
• Perform a broad range of quantitative and qualitative analyses across internal financial, sales, and product data as well as analyze market and competitive trends to help assess our opportunities, traction and investments 
• Translate analysis into clear insights and executive-level presentations to inform Twilio’s GTM strategy and decision-making 
• Support and manage strategic projects and initiatives to operationalize our GTM strategy across the business, working across functions such as marketing, finance, and R&D as needed 
• Develop clear power-points and documents for executive and organization-wide audiences that distill complex data analysis into digestible and actionable recommendations

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years experience including roles in a fast-paced, highly analytical environment, for instance: technology/media, management consulting, or investment banking 
• Analytical and structured thinking with clear and compelling communication skills
• Drive insight through data and help people make sense of complex, multi-pronged issues
• You have played a part in successful delivery of complex, multi-stakeholder projects
• You are excited about rolling up your sleeves and getting stuff done
• You are metrics driven and know how to leverage data insights to inform decisions
• You are curious and proactively seek out solutions to problems or inefficiencies with analysis and process/systems improvements
• Bachelor’s Degree or equivalent years' of experience

Desired:

• Ability to query and manage data (familiarity with Salesforce reporting, SQL…etc) 
• Experience with and knowledge of SaaS businesses and sales models 
• Graduate degree a plus

Location

• This role will be remote, within the United States but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. 

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $94,700.00 - $118,400.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $100,300.00 - $125,300.00
• Based in the San Francisco Bay area, California: $111,400.00 - $139,200.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until March 30, 2025 but may change based on business needs. 

#LI-Remote 

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.