Manager, Billing Operations

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

See yourself at Twilio

Join the team as Twilio’s next Manager, Billing Operations.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

Twilio is growing rapidly and seeking a Manager, Billing Operations to lead and grow our Billing Team in Mexico. The person in this role will be a results oriented individual who is motivated to tackle complex problems, has a “can do” attitude, is passionate about metrics, and is willing to go above and beyond to help our customers. Reporting to the Senior Billing Operations Manager based in Dublin, Ireland, this position is critical in supporting Twilio’s efforts to provide a 24/7 service to our customers & their billing needs.

 

Responsibilities

In this role, you’ll:

• Provide direct supervision to a team of Billing Analysts within the Billing Operations Department. You will ensure that the team is consistently providing a first class service that is efficient, effective, customer and delivery focused and resilient. Manage the on boarding of customer contracts, pricing models and billing of customers (domestic and international). Ensuring customers’ invoices are accurate and sent in a timely manner.
• Provide a first class service by managing customers queries and their timely responses through spending time to deeply understand & solve problems from their perspective.
• Participate in month end close, including: Managing and tracking recurring billing and manage approvals. Your role is key to driving excellence to ensure that we achieve the highest level of quality for our customers.
• Mentor team members, refining processes and provide training working closely with the other Billing seniors within the team. Monitor performance effectively and take action where necessary with poor performance. Interact extensively across all functional teams within Billing Operations & Twilio.

 

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of accounting/finance/operations experience.
• Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.
• Strong experience in the area of Billings / Revenue / Order to Cash.
• Demonstrated problem-solving, strong interpersonal and communication skills.
• Solid experience working with large volume transactions.
• Strong attention to detail.
• Ability to influence and build effective working relationships with all levels of the organization.
• Advanced Excel user: able to handle very large “raw” data sets using pivots and advanced functions such as VLOOKUP.
• Excellent written and verbal communication skills in English.
• Proficient in Spanish.

Desired:

• Experience working with Oracle, Zuora and Salesforce is advantageous, although not essential.
• 2-3 years of managerial experience in Billings/Revenue for a publicly traded company.
• SOX experience.
• Proficient in Portuguese.

Location

This role will be remote, and based in Mexico City or Guadalajara,  Mexico. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.