Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Strategic Account Executive for the region.

About the job

This position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Revenue and incremental Contract Value, as well as sourcing net new opportunities (Xsell or Upsell) in the Communications Business Unit.

Responsibilities

In this role, you’ll be:

• Servicing the fastest growing customers in the region.
• Growing our revenue share of wallet within your key account list and contract value size.
• Opening doors to the purchase of Twilio’s Communications products and services.
• Selling Twilio’s Voice and Contact Center solutions and APIs.
• Maintaining the highest levels of customer satisfaction.
• Create pricing proposals, negotiating terms and managing the contract process.
• Selling communications to a technical and business audience. 
• Building trust and mutual respect with technical customers and peers.
• Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
• Balancing challenging priorities and handling multiple projects/deals at the same time.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Ideally 4+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base. 
• History of working with accounts ranging from large multinational enterprise customers to SMB. 
• Exceptional communication skills, capable of articulating complex information from diverse sources clearly and effectively. The ideal candidate will have a keen ability to prioritize key information, ensuring that critical insights are efficiently communicated to both management and peers, fostering informed decision-making and collaboration.
• Strong functional knowledge with sales discovery skills to effectively qualify opportunities and ensure that clear next steps are established. Ability to elevate conversations to a strategic level, enabling them to navigate and manage a multi-product sales cycle with key stakeholders across their customer base. 
• Demonstrated success by achieving quota on a consistent basis.
• Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base. 
• Track record of successfully managing multiple complex accounts and building rapport through timely response times, engaging meetings, face to face events and other creative methods. 
• A solid understanding of financial reporting within a direct customer base - Revenue and Gross Profit tracking, Risk and Opportunity (net new business) cadence.
• Fluent English and an additional language is a plus. 

Desired:

• Ideally, you also have experience selling both to a business and technical audience.
• Experience and understanding of working in the communications market is preferable.  Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification.  Or have prior experience in a traditional telecommunications environment/business.

Location 

The position will be based in the United Kingdom or Ireland.

Travel 

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.