Senior Project Manager, Controllership Business Operations

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Senior Project Manager, Controllership Business Operations.

About the job

As Senior Project Manager on the Controllership Business Operations team, you will define and lead strategic initiatives across the Controllership organization and play a critical role in achieving our company goals. You will lead multiple high-visibility, high-impact projects from ideation and strategy through planning, execution and go-live.  

The Controllership Business Operations team is responsible for creating and maintaining operational rigor via a scalable and well-structured project management approach, process improvement and governance processes, as well as supporting and enabling our cross-functional teams to execute and launch initiatives with increased velocity without compromising quality.

Responsibilities

In this role, you’ll:

• Lead multiple complex strategic initiatives: Partner with senior members of the Controllership organization and cross-functional teams (Billing Platform, Financial Systems Enablement, IT/Support, ERP PMO, M&A, Finance) to ensure resources are focused on the highest priority work and all projects are delivered on time, within scope and within budget.
• Drive automation of operational processes: Identify, validate and prioritize automation opportunities and project manage execution. Contribute to CFO-level automation initiatives through knowledge sharing, advocacy and project support when needed.  
• Champion critical, org-wide change-management efforts: Proactively communicate with a broad set of stakeholders and follow up to confirm understanding; focus on solving problems, and create a space where new ideas are encouraged, discussed, supported and developed. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 10 or more years of relevant work experience, with at least 6 years focused on project management and automation for financial operations, with a proven track record of independently assessing end-to-end processes to identify improvement opportunities. 
• Demonstrated success automating order-to-cash and source-to-pay processes and hands-on experience with a wide range of automation tools
• Experience across the project lifecycle (strategy>planning>execution) in finance/accounting, operations or financial systems. Demonstrated ability to anticipate and manage project risks
• Exceptional skills in structured critical thinking, problem-solving, process re-engineering, business analysis, written and verbal communication 
• Consistent ability to manage and prioritize multiple initiatives while executing tactical project level tasks in a fast-paced environment
• Familiarity with project management systems and tools such as Jira, Airtable, and LucidChart 
• Normal Mexico working hours with potentially some periodic stretching slightly early or slightly late to meet with people in other timezones (i.e. EMEA, APAC)

Desired:

• Project Management or Agile Certification (PMP, SAFe, CSM, Six Sigma)

Location

This role will be remote, and based in Mexico City or Guadalajara.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.