Manager, Global Health & Safety

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Global Health & Safety is responsible for leading and implementing global health and safety programs, ensuring compliance with regulations, and promoting a safe and healthy work environment for all employees across multiple locations and industries. 

About the job

This position is needed to ensure Twilio is operating in compliance with all federal, state and local regulations with support from Regional Security Managers, cross functional business partners, and 3rd party service providers. This team is evolving to meet the needs of an open work environment which creates unique challenges. We are looking for an experienced, critically-thinking, and strategic leader to optimize our resources and develop strategies to strengthen our existing foundation to support the needs of a multinational business. This means bringing in broad knowledge of health & safety programs to strategically lead, operationalize, and optimize our state of readiness. This role will report directly to the Senior Director of Corporate Safety & Security.

Responsibilities

In this role, you’ll:

• Develop and Implement Governance and Programs: This includes creating policies, procedures, and training programs to ensure a safe and healthy workplace. 
• Assess Risk: Assessing potential environmental risks and providing mitigation plans to reduce incidents 
• Conduct Risk Assessment and Implement Mitigation: Identifying potential hazards and risks, and developing and implementing strategies to mitigate them. 
• Incident Investigation: Investigating incidents and accidents to determine root causes and implement corrective actions.
• Conduct Audits and Inspections: Coordination and oversight of internal and external health and safety audits and inspections to identify compliance gaps, areas of improvement, and corrective action plans. 
• Partner Broadly: Working with other departments and stakeholders to ensure that health and safety is a priority. 
• Develop Training & Awareness: Identify and create compelling, consumable, and targeted content that can be leveraged to increase employee’s health and safety literacy and maturity. This will require the creation of content - from concept to writing, editing, uploading, and publishing across multiple channels.
• Measure Program Effectiveness: Develop meaningful metrics and KPIs that drive ability to create safety awareness baselines, identify high-risk populations for further training, measure the effectiveness of engagement campaigns and training content, and provide reporting for executive management and security audits
• Manage Contracts & Cost:  Ensuring that contractor personnel working on the property are in compliance with local policies and safety requirements. Oversee budget development, management, and reporting and drive cost and operational efficiency through the program as it scales, while continuously innovating
• Stay Current: Staying up-to-date with relevant health and safety regulations and ensuring that the organization is in compliance. 
• Other duties, projects, and initiatives as assigned

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years in global Occupational Health & Safety, Workplace, Security, or Risk management
• Associate Certified Safety Professional (ASP), Certified Safety Professional (CSP) or equivalent certification 
• Comprehensive knowledge of employer-focused health and safety laws and regulations and best practices
• Experience establishing safety programs in a remote working environment
• Experience working within the tech industry
• Previous experience in developing and delivering safety training and awareness
• Excellent organizational, analytical and problem-solving skills
• Experience working independently and as part of a team. Will take the initiative to drive deliverables forward even under ambiguous circumstances
• Passion for building and maintaining a safe and secure work environment and ability to balance multiple global programs with limited oversight
• Proficiency in Google GSuite, presentation development and metrics reporting development

Desired:

• Degree in Occupational Health and Safety, Environmental Engineering, or a related 

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you participate in project or team in-person meetings to help you connect in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $104,300 - $130,300.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $110,400 - $137,900.
• Based in the San Francisco Bay area, California: $122,600 - $153,200.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until May 16 but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.