Senior Analyst, Protective Intelligence

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Senior Analyst, Protective Intelligence who will play a critical role in informing our overall security posture to enable a safe working environment.  As a member of the Corporate Safety & Security team, this role will develop due diligence products that informs the business on risks and issues related to Twilio’s people, attest, information, and brand reputation. 

About the job

This position is needed to conduct open-open source research to monitor and assess security threats, the global geopolitical environment, and other matters that could potentially impact Twilio’s operations. The Protective Intelligence Senior Analyst will develop timely, actionable analysis and collaboratively engage to inform the business on indicators of emerging or persistent risks or threats, offer analysis of  business risk and opportunity, destabilizing trends to the steady state, and synthesize indicators and warnings to enable decisionmaking by other teams for the deployment of proactive security measures. 

Responsibilities

In this role, you’ll:

• Develop refined protective intelligence governance and processes
• Develop strategic, tactical, and operational intelligence products in support of projects with broad and highly-visible impact to the organization or our people
• Provide timely, accurate, brief, and actionable intelligence which serve as early warning on domestic, international, and localized issues, global trends, events, and travel risk
• Provide briefings to leadership and stakeholders at all levels on intelligence-driven risks to aid in effective and efficient decision-making 
• Collaborate with cross-functional partners to develop a comprehensive view of risks to Twilio, refine intelligence strategies, and continuously improve intelligence products and deliverables to meet the needs of the business

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 2-5 years of experience in public or private sector intelligence, international security risk assessment, international affairs, investigative journalism, investigative research 
• Demonstrated ability to parse security threats and advise on risk mitigation strategies specific to the interest of technology companies
• Experience interfacing and collaborating with executives, peers, regulatory agencies, and external clients to develop solutions and gain consensus
• Experience conceptualizing and executing on numerous initiatives and balancing competing priorities
• Ability to think critically, creatively, and strategically

Desired:

• Experience in producing intelligence product within public sector technology
• Ability to identify root cause and solve complex problems
• Possess excellent interpersonal, communication, and presentation skills

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you participate in project or team in-person meetings to help you connect in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $86,100 - $107,600.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $91,100 - $113,900.
• Based in the San Francisco Bay area, California: $101,200 - $126,500.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until May 14 but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.