Sr. Administrative Assistant

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Sr. Administrative Assistant.

About the job

This position is needed to provide coverage across all of our business units as a shared resource for administrative support. This role will cover for your fellow Administrative Business Partners during leaves of absence, vacations and other areas as needed. This role will provide proactive calendar support and juggle multiple deliverables with competing deadlines. 

Responsibilities

In this role, you’ll:

• Provide executive coverage as needed, which will include handover meetings at the start and end of each assignment.
• Manage domestic and international travel and process expense reports on behalf of your executives; organize special events, team activities and successful meetings through participant and material coordination and execute specific tasks on short term projects.
• Track and help assist with the completion of key deliverables and follow up on outstanding items.
• Partner with your execs to understand their priorities in order to effectively address meeting requests and manage complex calendars.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years’ experience supporting executives with the ability to make good decisions in a fast-paced environment with changing priorities.
• Superior attention to detail and high level of integrity and discretion in handling confidential information; strong verbal and written communication skills along with excellent organizational skills.
• Ability to coordinate heavy calendar management, connect the dots between meetings and make proactive decisions to ensure executives are prepared.
• Experience planning virtual, in person or hybrid off-sites and team-building events.

Desired:

• Proficiency with Zoom video conferencing with ability to draft presentations, meeting minutes/actions, and coordinate oral and written communication for executives; proficiency with Mac and the Google suite of business programs, especially Google calendar, mail, drive, docs and sheets.
• The ability to be a team player while working cross functionally with stakeholders across all levels and different business units.
• Experience working at a High Tech company is strongly preferred.

Location

This role will be remote based in Canada, but is only eligible to be hired in the provinces of Ontario, Alberta and British Columbia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

*Please note this role is not open to candidates outside of Ontario,BC and Alberta-Canada. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Remote Canada: CAD $73,400.00 - CAD $91,800.00

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until June 30th, 2025 but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.