Senior Manager, Talent Acquisition

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Talent Acquisition Americas. 

About the job

This position is needed to support recruiting and hiring for all Twilio jobs based in the Americas region. This Sr. TA Manager will lead talent acquisition in Americas for R&D and G&A hiring, managing a team of full lifecycle recruiters (remote in Americas) and serving as the the focal point for Americas stakeholders and partners. 

Responsibilities

In this role, you’ll:

• Lead and manage a team of full lifecycle (FLC) recruiters in Americas who own and deliver the end-to-end recruitment process for all Twilio business units (R&D, and G&A)
• Partner with senior level business leaders and HRBPs in Americas to understand their organization's talent needs and workforce planning strategy; Work with recruiters and/or TA Managers to develop recruiting strategies and manage implementation and delivery of hiring plans
• Set expectations about recruiter job responsibilities and measure individual and team performance against goals and deliverables; Actively performance manage direct reports; Be a coach and mentor for career development opportunities
• Build and maintain strong relationships within the TA org and across our stakeholders and partners, including TA Ops, Employment Branding, Early in Career, Workforce Planning, Twilio businesses, FP&A, HR, Legal, DEI, and Total Rewards
• Partner with the Talent research and Intelligence teams on hiring strategies, especially when it comes to understanding talent markets, building candidate pipelines, and optimizing talent channels
• Use data to identify and implement opportunities to improve candidate experience, increase efficiency, and reduce cost per hire; Create and send monthly reports to VP and SVP business leaders on progress towards hiring goals and related recruiting metrics
• Enforce and uphold operational excellence standards and compliant hiring practices throughout the recruitment process
• Live the Twilio Magic values and serve as a Twilio brand ambassador; Act in accordance with TA’s mission and vision
• Be a Positron to keep your team motivated, engaged, and curious; Lead through change management and take accountability for TA OKRs and projects
• Attend and participate in training and enablement sessions; Consult on decisions about new or changing tools/systems/processes and make recommendations on best practices

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years experience in a recruiting role with 4+ years as a talent acquisition people manager in Americas
• Experience directly supporting and advising senior level leaders (VP+), hiring managers, and stakeholders in Americas region
• Experience independently building reports and analyzing recruiting data using various reporting tools and systems (Greenhouse, Workday, Visier, Eightfold, etc)
• Experience partnering with peers and leaders globally to own delivery of the global recruiting plan
• Excellent collaboration, communication, presentation, and team building skills
• This role is required to be based in Toronto, Canada

Desired:

• Experience directly supporting and advising senior level leaders and stakeholders for R&D, and G&A teams
• Knowledge of and adherence to Canadian and Columbian employment laws and compliance regulations

Location

This role will be remote, and based in Canada.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in British Columbia. : CAD142,800.00 - CAD 178,500.00

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.