Manager, Procurement Operations

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Strategic Sourcing Manager in India.

About the job

Twilio is growing rapidly and seeking a Strategic Sourcing Manager in India, to drive the Shared Services Procurement and Source strategy and planning. Reporting to the Procurement Operations Leader in North America, this is a senior leader critical position will help manage and develop the Procurement Ops Help Desk & Sourcing Buy Desk teams in India. You will work closely with the Twilio Strategic Sourcing & Procurement organization based in North America. You will interact extensively across functional teams within Twilio and have exposure to executive leadership.

Responsibilities

As the Strategic Sourcing Manager, you will lead the the tech Sourcing and Procurement categories. You will be based out of the Bangalore office and will handle global Procurement Operations duties as assigned as well as manage supplier tail spend. You will live the Twilio Magic values:

• NO SHENANIGANS: You will quickly identify key vendor contracts and procurement activities that need to be moved over to India and ensure the flawless execution of that
• BE INCLUSIVE: Work with cross-functional finance, legal, security, privacy and AP teams on deals and operations-related activities
• BE AN OWNER: Engages with Sourcing Managers and Procurement Team based in North America as needed to identify issues or roadblocks with target
• WRITE IT DOWN: Jointly develop the strategic Sourcing and Procurement maturity plan, ensuring alignment with the overall department and company vision
• Ensuring alignment across sourcing and procurement team /leadership / functions on strategy, plan, risks and decisions, cascading communications and managing stakeholder expectations.
• DRAW THE OWL: In partnership with sourcing and procurement function in North America, build the Proc Ops Helpdesk and Sourcing Buy Desk, including but not limited to:
• Identify and develop process improvements, best practices, and tools to increase the efficiency and effectiveness of the Procurement and Sourcing team
• Manage tail spend for all categories, including technology, Marketing and Workplace Services
• DON’T SETTLE: Assume responsibility to optimize vendor base, lower cost footprint and streamline critical processes during peak seasons and be responsible for delivering value to Twilio.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years of relevant Strategic Sourcing and Procurement experience in a Shared Service environment, preferably at a leading technology company
• Strong Strategic Sourcing Category Management experience in multiple categories (SaaS Software, Hardware, Workplace Services, Marketing & Contingent Workforce)
• Experience in: Supplier Performance Management (QBR’s, Risk, ESG Management), Procurement Operations (developing policy, Reporting, Compliance and Auditing, Vendor onboarding and master vendor data management
• Experience managing tail spend team delivering savings and establishing strong partnerships with BU’s, Procurement Team, and Suppliers
• Knowledge of entire Procure to Pay lifecycle and upstream and downstream impacts; including Sourcing, Procurement Operations, Payments, Purchasing Policy, Audits/controls
• Excellent communication and executive presence, extremely organized
• Stellar contract language reviewing ability and financial analysis acumen
• A demonstrated track record of successful cross-functional leadership, collaboration, and relationship building 
• Proven expertise in structuring and negotiating complex supplier agreements, achieving cost savings and strong compliance.
• Demonstrated leadership in driving complex RFI, RFQ, and RFP processes.
• This role will work in shift from 2pm to 11pm IST

Desired:

• Strong analytical and finance capacity developing operational metric dashboards and Financial analysis and Spend Data
• BA/BS in Business, Economics, Accounting, Engineering, or related fields is required; MBA or advanced degree is highly preferred. 
• Experience leading large-scale projects with cross-functional teams. 
• Strong technology experience of JIRA, Coupa, Netsuite, SAP and Oracle ERP Systems

Location

 This role will be remote, and based in India.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.