Sales Development Representative

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Sales Development Representative.

About the job

This position is needed to drive high-quality pipeline generation for Twilio’s programmable communication solutions—Messaging, Voice, Email, and Customer Engagement APIs—targeting Brazil’s fast-evolving B2B tech ecosystem. This Sales Development Representative will act as a strategic frontline in Twilio’s go-to-market execution, nurturing early-stage enterprise and high-growth startup opportunities.

Responsibilities

In this role, you’ll:

• Prospect new business.
• Qualify inbound and outbound leads for Twilio's Customer Engagement Platform, with a focus on Segment, Flex, Verify, and Messaging APIs.
• Conduct discovery calls in Portuguese and rarely English (for global accounts) to understand customer pain points and business use cases.
• Strategically align outreach with regional market dynamics, especially fintech, retail, logistics, and digital health verticals.
• Collaborate closely with Account Executives, Solution Engineers, and Marketing to tailor messaging and accelerate deal velocity.
• Use Salesforce, Salesloft, and internal intelligence tools to manage pipeline and performance metrics.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2+ years of experience in SaaS, CX or API-first sales environments, preferably within cloud communications or CX technologies from global companies.
• Mastery of sales qualification frameworks like BANT, CHAMP, or MEDDIC.
• Proficiency in using CRM platforms like Salesforce, Sales Engagement Tools (e.g., Salesloft, Outreach), and data enrichment tools (e.g., LinkedIn Sales Navigator, ZoomInfo).
• Self-driven, metrics-oriented, and agile in a cross-functional, multicultural team.
• Bachelor’s degree in Business Administration, Marketing, Engineering, or Information Technology.

Desired:

• Solid understanding of APIs, CPaaS platforms, customer data platforms (CDPs), and omnichannel communications in a CX environment.
• Ability to build value-based messaging, tailor narratives per persona (technical vs business), and confidently conduct live demos or discovery calls.
• Strong business acumen, customer empathy, and adaptability to fast-paced environments.
• Excellent time management, autonomy in remote workflows, and a collaborative mindset.
• Clear track record of exceeding KPIs and thriving in cross-functional teams

Location

This role will be remote, and based in São Paulo, Brazil.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.