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Head Government Relations and Public Policy, Latin America

Remote - US

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Head of Government Relations and Public Policy, Latin America.

About the job

Twilio is hiring a Head of Government Relations and Public Policy, Latin America to lead regulatory engagement, shape policy outcomes, and drive regional submissions. This role partners across legal, compliance, and business teams to align strategy with operations, ensuring Twilio’s objectives are advanced through external advocacy and internal coordination.

Responsibilities

In this role, you’ll:

  • Lead the region’s public policy, government relations, and regulatory strategy, ensuring alignment with global objectives.
  • Manage a cross-functional team of policy and regulatory professionals, driving strategic execution across regulatory engagement, government advocacy, and compliance.
  • Coordinate policy positions and regulatory submissions with internal legal and compliance leads, while maintaining external alignment with regional institutions.
  • Serve as Twilio’s senior representative to regulators, ministries, legislators, and standards bodies across the region.
  • Proactively identify policy trends, market risks, and regulatory shifts that may affect Twilio’s business and innovation.
  • Develop and maintain strong relationships with key policymakers, regulatory officials, and industry influencers.
  • Partner with Product, Engineering, and Compliance teams to inform strategy and product development.
  • Champion Twilio’s thought leadership in international policy arenas, civil society coalitions, and innovation networks.
  • Represent Twilio at industry events, public policy forums, and multilateral regulatory discussions to shape a favorable operating environment.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

  • 12+ years of experience in telecommunications and technology regulation and public policy, government relations, regulatory law, or other relevant leadership roles.
  • Demonstrated ability to lead multidisciplinary teams focused on public policy, regulatory advocacy, and compliance.
  • Deep familiarity with telecom regulatory frameworks, including licensing, interconnection, numbering, privacy, and emerging tech regulation (e.g., AI, cybersecurity).
  • Demonstrated ability to shape policy outcomes through strategic collaboration with governments, industry bodies, and global institutions
  • Experience coordinating complex regulatory initiatives and strategic advocacy campaigns.
  • Exceptional communication, strategic thinking, and stakeholder management skills.
  • Law degree or advanced degree in public policy, international affairs, political strategy or a related field.
  • Fluency in English, Portuguese, and Spanish 

Desired:

  • Proven success managing teams across regions, including roles in the private sector, government, and NGOs.
  • Experience and training in public communications, including media engagement, message development, and managing press interactions in high-stakes or complex policy environments..

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400.
  • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600.
  • Based in the San Francisco Bay area, California: $163,100 - $203,900.
  • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until July 30, 2025 but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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