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Staff, Product Manager - Operations & Infrastructure

Remote - US

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Staff Product Manager, Operations & Infrastructure (O&I) on the Go-To-Market Sales Automation team.

About the job

This position is needed to build world-class tools and solutions for our rapidly growing Go-To-Market teams.

The Product Manager, O&I will work across levels and teams to establish a roadmap that drives to fruition the goals of the GTM Sales Automation organization. You will work to support key operational efforts, drive transformational initiatives (inc. case management, product feedback), and lead platform-wide projects that  enable scalable infrastructure, establish a cohesive approach to UI/UX, and leverage the latest technologies (including AI). The ideal candidate enjoys solving complex business problems (including highly technical challenges), working with various teams, and leading strategically through development of a long-term roadmap.

Responsibilities

In this role, you’ll:

  • Establish vision & strategy: Use a deep understanding of your stakeholders and corporate landscape (business goals, big problems to solve, current state) to create and maintain your product strategy for development operations within Salesforce (scalable infrastructure, QA, deployment processes etc) 
  • Construct and maintain a roadmap: Create and deliver a rolling 1+ year roadmap of Development Operations & Infrastructure initiatives and features that solve for business and user needs. You will balance the long term needs of our systems teams with evolving business needs. You will create a plan to get us on the latest Salesforce technologies & best practices
  • Gather and clarify requirements: Generate and prioritize ideas with appropriate support/reasoning. Write business cases, hypothesis statements and features with input from stakeholders to clearly convey the "whys” and "whats" of business needs.
  • Drive and facilitate collaboration: Are a trusted and strong leader with a point of view to objectively drive decisions while maintaining healthy relationships. You solve problems before they result in delays or confusion. You are the voice of your customers and advocate for solutions that solve their needs
  • Communicate with passion to all levels: Promote your product and upcoming features so that your key stakeholders are up-to-date and excited for improvements
  • Leverage technical knowledge and skills: Have a deep familiarity of the platform(s), applications, data model and analytic tools. Run reports to make data driven decisions and measure success/adoption.
  • Organize & execute: Ensure initiatives are delivered holistically and on-time. Partner with product owners, solution architects, and technical leads to ensure delivery of impactful solutions
  • Deliver value: Enjoy getting MVPs out the door knowing that great user experience and lovable products take ongoing investment, refinement and polish. You will be responsible for delivering features that improve the way our teams leverage Salesforce, and ensure scalable architecture.
  • Measure success: Own the key success metrics within Development Operations & Infrastructure and build a roadmap of projects to improve

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

  • 3-5 years of experience in a Product role within a technology company
  • 3+ years experience managing roadmap and processes based on the Salesforce platform
  • Ability to define a product vision that excites users and stakeholders
  • Experience translating business requirements to technical teams
  • Experience working with technical teams using Agile methodologies
  • Ability to partner with cross-functional stakeholders with varying levels of technical acumen
  • Strong presentation, communication, and writing skills. You can communicate sophisticated concepts, clearly and concisely
  • DevOps experience
  • Hands-on experience building solutions on the Salesforce platform (clicks or code)
  • At least one Salesforce certification

Desired:

  • Experience working with a global development team
  • Experience partnering with third-party tool vendors and collaborating on feature implementation
  • Experience with / working knowledge of Data Cloud
  • Experience with / working knowledge of Snowflake
  • Experience with / working knowledge of AI Tools & Platform (esp. Agentforce)
  • Multiple Salesforce certifications

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $126,000.00 - $157,500.00
  • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $133,400.00 - $166,700.00
  • Based in the San Francisco Bay area, California: $148,200.00 - $185,200.00
  • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until July 13th, but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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