Product Manager (Business Analyst) Voice Connectivity

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Business Analyst (Product Manager) on the Voice Connectivity Product team.

About the job

Twilio is looking for a Product Manager to join the Voice Connectivity product team of the Twilio Communications business unit. Twilio Voice connects calls to over 200 countries, sells over 250 number types, with logic to trigger one of over 2000 billable items. The complex nature of costing (supplier reconciliation), pricing, and billing requires the creation of visualizations and reports. You act as an owner to ensure the health of the business.  Also, you will define requirements and work with engineering to build the next generation of tooling needed to operate the world's largest voice network for business to consumer calling. 

Responsibilities

In this role, you’ll:

• Manage the business with a data-driven mindset. Use tools such as Looker and run SQL or Kibana queries to find insight and make recommendations.
• Build a world-class tooling for the voice operations team
• Partner with Pricing Strategy and Pricing Operations to determine the pricing and packaging for Twilio’s global voice connectivity products. 

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Use tools such as Looker and run SQL queries to find insight and present in visualizations such as some of the following: Kibana, Looker, Tableau, Grafana
• Analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders
• Strong technical, analytical, and the ability to dive deep while also keeping perspective on the big picture goals
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges
• Bachelor in Computer Science, Engineering, data science, or equivalent practical experience 

Desired:

• Basic Scripting in languages such as Python and Javascript to perform data analysis or automation. 
• Experience with the cloud, APIs, communications, and/or enterprise software
• Experience working as a Business analyst
• Experience as a software developer

Location

This role will be based in our Tallinn, Estonia office or remote from Estonia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.