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Software Engineer (L3)

Remote - US

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Software Engineer within Commerce Platform Billing Engine

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position will be part of a team of talented engineers within our Commerce Platform Billing Engine who build services and products that operate at a massive scale. This platform is central to Twilio’s core business and is responsible for services to process all billing events and provide financial services for the company. The team is working toward building a platform for the future that hides the complexity that comes from complex, distributed financial systems. 

The successful candidate will design, build, and operate core platform services that help transition our platform to the next generation architecture. These services work for all Twilio customers, regardless of their scale and billing complexity.

This position is needed to build high-quality, innovative and fully performing software that complies with coding standards and technical design. This is to build and integrate services that continuously improve our ability to provide products to customers while simultaneously delivering industry leading availability. We do this by leveraging technologies that include AWS cloud infrastructure and APIs, Apache Kafka, Rest APIs(OpenAPI compliance), while also building our own services or contributing to open source projects. 

Responsibilities

In this role, you’ll:

  • Improve your knowledge of highly available and scalable distributed systems and use this knowledge to build new features into our platform.
  • Design, implement, and operate both new features on our current services as well as new services that will be built from scratch.
  • Leverage your excellent communication and written skills to articulate the "why" of the solution you are proposing, and have a good understanding of your team’s priorities and the customer impact.
  • Troubleshoot and fix operational issues and have the opportunity to improve the troubleshooting procedures and tools.
  • Execute full software development life cycle (SDLC).
  • Develop flowcharts and documentation to identify solutions.
  • Write well-designed, testable code.
  • Document and maintain software functionality.
  • Troubleshoot, debug and upgrade existing systems.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

As a Commerce Platform engineer, you will design and build core platform services, REST APIs and take part in transitioning our platform to next generation architecture. We run on AWS cloud infrastructure and use AWS cloud data store, messaging services SNS, SQS, Aurora RDS etc. 

  • 5+ years of work experience building highly scalable products.
  • 2+ years of experience with Data Engineering solutions development and strong mindset/orientation of Data Engineering skills like building data pipelines, Kafka, DBT, Redshift, Snowflake, Athena/Trino/Presto, or Spark.
  • 1+ years of programming experience in Java/Springbot-Microservices writing clean code.
  • 1 + years of experience contributing to design ( one e2e module design, implementation alongside non functional reliability and scaling) for a new/current system.
  • Expert level knowledge in Object Oriented programming with a successful track record.
  • Experience working with stakeholders at all levels - be able to dive into nuts-and-bolts of how things work as needed. 
  • Collaborating with internal/external teams/engineers and fostering an inclusive environment, where all points of view are welcomed and encouraged.
  • Experience building scalable software including distributed systems infrastructure, business logic for APIs or tooling to help debug business critical applications.
  • Excellent experience debugging production infrastructure and services.
  • Experience with Linux and Kubernetes.
  • Own and lead multiple domains of the platform (microservices, REST APIs) from inception to deployment and maintenance while making best in class technical decisions that impact the success of the company.
  • Good knowledge of relational and NoSQL databases (Aurora/MySQL, Postgres,DynamoDB etc), SQL queries, query optimizations and ETL tools.
  • experience in Cloud Solutions AWS, RDS, Kubernetes/EKS, CI/CD pipelines, Testing & Automation mindset is a big plus.
  • Clear written and spoken communication skills.
  • Self drive - you take complete ownership of your tasks and champion efforts to get your tasks to completion.
  • Degree in Computer Science or a related field, or equivalent work experience.

Desired:

  • Data Engineering skill sets
  • On-call experience debugging mission-critical systems.
  • Good understanding of AWS infrastructure , Kubernetes, or other public cloud providers
  • Experience managing Devops infrastructure, ideally with IaC tools like Terraform and ArgoCD.
  • Good debugging skills on production systems.
  • Nice to have skills - data analytics and visualization

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel 

We may have opportunities to build relationships with our Commerce Platform and external product teams and you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400.
  • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600.
  • Based in the San Francisco Bay area, California: $163,100 - $203,900.
  • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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