Developer Advocate, Community Engagement

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Developer Advocate, Community Engagement.

About the job

This position is needed to be Twilio’s boots-on-the-ground in the developer ecosystem—meeting builders where they are, learning what they’re excited about, and sharing it back with internal stakeholders. You’ll build trust, spark ideas, and create a sense of connection across platforms and events.

Responsibilities

In this role, you’ll:

• Engage directly with developers across platforms like Discord, Reddit, and Stack Overflow
• Listen deeply and represent the community. You can log patterns, share stories, and amplify builders’ work
• Prototype tools, demos, or walkthroughs that reflect real developer needs
• Organize and attend virtual events to deepen relationships and represent Twilio
• Develop content that promotes engagement with developers, solving their problems, and using the product.
• Competitive analysis to assess how we can always lead the industry with powerful, engaged, thoughtful, and surprising advocacy and engagement.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• You’re a developer who thrives in social spaces—at a hackathon, in a forum, or helping someone debug on Discord
• Facilitating complex and sensitive community management situations with humility, judgment, tact, and humor.
• You build side projects for fun, and you’re always curious what others are building
• You’re a kind, approachable presence who helps others feel heard
• You’re comfortable with public speaking, blogging, and content development.
• You believe community is built by showing up and staying curious, not just by broadcasting content
• Working independently and autonomously, managing multiple competing priorities.

Desired:

• 1-2 years of experience running community programs within a software or Internet-based company.
• Existing network from a diverse set of communities and social media platforms.
• Media training and experience in communicating with journalists, bloggers, and other media on a range of technical topics.

Location

This role will be remote, and based in Ireland or the UK

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.