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Senior Director, Business Planning and Analysis, R&D

Remote - US

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Senior Director, Business Planning & Analysis, driving strategic initiatives for our R&D organization.


About the job

Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences designed to be trusted, simple and smart. We are seeking a strategic and analytically driven Sr. Director of Business Planning and Analysis to lead the financial and operational planning efforts across our R&D organization. This role will serve as a trusted advisor to senior leadership, driving pricing strategies, investment decisions, cost modeling, and vendor management. You’ll play a critical role in shaping the business case for innovation, ensuring strong financial discipline, and enabling the successful launch and scale of new products and features.

The ideal candidate is a seasoned financial and strategic leader with deep expertise in pricing and packaging strategies, cost management, and ROI analysis for product launches. They possess strong cross-functional influence, enabling them to partner effectively with Product, Engineering, Finance, and Procurement teams to drive alignment and informed decision-making. This individual demonstrates a keen understanding of COGS and cloud spend optimization, combined with proven experience managing vendor contracts and negotiations. They are data-driven and skilled at delivering actionable insights and decision support that improve operational efficiency and financial outcomes. Above all, they are a collaborative leader who can navigate complexity, communicate clearly to diverse stakeholders, and lead their team to enable the successful planning, launch, and scaling of innovative products.

Key Responsibilities

  • Pricing & Packaging Strategy: Develop and optimize pricing and packaging strategies for new and existing offerings in close collaboration with Product, Engineering, and Go-To-Market teams.
  • COGs Awareness & Analysis: Assess and forecast Cost of Goods Sold (COGs) for both existing products and new features under development, enabling smarter trade-offs and roadmap decisions.
  • ROI Analysis & Modeling: Build and maintain comprehensive ROI models for all product releases, incorporating development costs, COGs, revenue forecasts, and customer value metrics.
  • Annual Planning & Forecasting: Lead the annual financial planning process for R&D, including cost estimates, investment justifications, and financial commitments by initiative or function.
  • Customer Credit & SLA Management: Partner with Incident Management, Customer Success and Finance to analyze customer credits resulting from breached service level agreements and recommend mitigation or recovery strategies.
  • FinOps (Cloud Financial Management): Own cloud spend analysis and unit allocation processes, partnering with engineering to optimize infrastructure usage and drive cost efficiency across cloud services.
  • Vendor Negotiations & Procurement Partnership: Lead key vendor negotiations for R&D tools and services, working closely with Procurement to ensure favorable terms, cost efficiency, and strategic alignment.
  • Contracts Management: Oversee contract lifecycle management for software and third-party services supporting R&D, ensuring compliance, value delivery, and alignment with business needs.

 

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

Required: 

  • Bachelor's degree in Finance, Business, Economics or a related field
  • 12+ years of experience in business planning, FP&A, or strategy roles, with at least 5 years in a leadership capacity.
  • Experience supporting R&D, Engineering, or Product organizations in a technology or SaaS company
  • 5 years of experience in leadership role(s) with direct reports
  • Strong background in pricing strategy, financial modeling, and ROI analysis.
  • Proven experience with FinOps practices and cloud cost optimization
  • Deep understanding of COGs in a software/hardware/cloud environment.
  • Advanced Excel and financial modeling skills; familiarity with tools like Adaptive Insights, Anaplan, or similar is a plus.
  • Strong ability to quickly build relationships and establish rapport with various cross-functional stakeholders and leadership
  • Understand the complex relationship between the organization and its environment, identifies connections, adopts different perspectives and quickly responds to changing circumstances in a strategic way.
  • Excellent negotiation skills and experience managing vendor relationships and contracts.
  • Ability to collaborate effectively across organizational boundaries, build relationships, and import and export talent and ideas to achieve a broader organizational goal.
  • Ability to communicate complex financial insights clearly to technical and non-technical stakeholders.
  • Outstanding written and verbal communication skills that drive executional impact at scale.
  • Ability to thrive in a fast-paced, evolving, ambiguous environment, with a default to action in order to adapt quickly to changing priorities and requirements

Desired:

  • MBA or relevant advanced degree preferred. 
  • Experience in telephony, email, messaging, social media, or other electronic communications.

 

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

 

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

 

The estimated pay ranges for this role are as follows:

  • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $167,800-$209;700.00.
  • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $177,700.00- $222,100.00.
  • Based in the San Francisco Bay area, California: $197,400-$246,700.00.

 

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.


Applications for this role are intended to be accepted until 8/15/25  but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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