Senior Product Manager Commerce Product Platform

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is needed to We are looking for a Senior Product Manager to lead the strategy and execution for Reporting, Insights, and Experimentation within our Commerce Platform. This role will define how we provide customers and internal stakeholders with actionable insights into usage, spend, billing, and purchase behaviours, and how we enable experimentation across pricing, packaging, and purchase flows to drive growth.

You will partner closely with engineering, data science, finance, and GTM teams to build products that help customers make better decisions, improve revenue predictability, and unlock experimentation capabilities for our business.

Responsibilities

In this role, you’ll:

• Own the end-to-end product strategy and roadmap for Commerce Reporting, Insights, and Experimentation.
  
  
• Define and deliver customer-facing reporting APIs and dashboards (e.g., usage, spend, invoices, billing summaries, cost optimization).
  
  
• Partner with Finance, GTM, and Product teams to build internal insights & analytics tools that support decision-making, forecasting, and product adoption.
  
  
• Develop and scale experimentation platforms for commerce (pricing, packaging, purchase flows) to enable rapid iteration and data-driven growth.
  
  
• Define key success metrics for reporting adoption, customer engagement, and experimentation velocity.
  
  
• Partner with cross-functional teams to integrate insights into customer journeys and drive upsell, cross-sell, and retention.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 6+ years of product management experience, with at least 3 years in commerce, payments, reporting/analytics, or experimentation platforms.
  
  
• Strong track record of shipping data-heavy, customer-facing products at scale.
  
  
• Experience working with data science and analytics teams to turn raw data into actionable insights.
  
  
• Deep understanding of commerce systems (billing, payments, invoicing, purchase experiences).
  
  
• Strong analytical skills with the ability to define metrics and evaluate success.
  
  
• Excellent collaboration and communication skills; ability to work across engineering, finance, and GTM stakeholders.
  
  
• Experience with SaaS or large-scale transactional businesses strongly preferred.
  Desired:

• Familiarity with A/B testing platforms, experimentation frameworks, or BI/analytics tools.

The estimated pay ranges for this role are as follows:

• Based in British Columbia. : $142, 800 CAD - $175,800 CAD

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.