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Sr. Manager, Sales - PubSec

Remote - US

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Sr. Manager, Sales - Public Sector on the Twilio.org team!

About the job

As a Senior Manager, Public Sector, NAMER within our Twilio.org team, you will lead a sales team focused on growing our public sector business throughout North America. Our Public Sector customers  utilize Twilio’s messaging, voice, contact center, AI and email services to improve citizen engagement, improve healthcare outcomes, and reduce time to access important services for those in need. 

You will play a vital role in expanding Twilio.org’s public sector customer base by utilizing your strategic thinking to lead overall customer acquisition and growth strategy through our public sector field team. Your coaching and mentoring skills will create an environment that helps your team thrive and achieve quotas and growth for both revenue and social impact goals. Your ability to lead teams, utilize partnerships to grow and deliver business, and collaborate across teams will be essential to achieving goals and contributing to the organization’s mission. This role is highly cross functional, and your success will depend on building deep partnerships across product management, marketing, partner alliances, finance, support, and operations.

The Twilio.org sales team plays an integral role in Twilio's continued social impact mission and growth. We have built a large customer base of social impact customers globally. As our Senior Manager, Public Sector, NAMER, you will be responsible for leading a sales team focused, driving revenue, gross profit, retention, and also cross sell Twilio’s new products to existing customers. Your team’s goal is for Twilio to be a trusted advisor to help solve challenges our impact lead customers have through the use of innovative Twilio solutions. You must be passionate about customers and making a difference in the world through support of their needs.

Responsibilities

In this role, you’ll:

  • Manage and expand our most important public sector customer accounts including federal, state and local and key agencies supporting the public. 
  • Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
  • Partner closely with other Twilio teams and alliance partners to identify new revenue opportunities within your account portfolio.
  • Grow pipeline in collaboration with Marketing and Demand Gen Teams as well as individual prospecting in the assigned territory/vertical.  
  • Serve on a cross-functional account team with representatives from partner alliances, product, operations, marketing, support, and social and environmental impact team members. 
  • Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
  • Run highly consultative sales cycles with our customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.
  • Support both new business and strategic accounts resulting in revenue growth, new opportunity creation, and customer satisfaction.
  • Provide support for Social Impact activities through engaging with regional Twilio teams in partnership with key Twilio.org customers and partners

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • 7-10+ years of combined experience in strategic solution selling, sales leadership, managing or leading quantitative, highly analytical products and solutions for customers and teams. 
  • 4+ years in public sector roles focused on engaging organizations to utilize technology to increase their scale and public engagement
  • Ability to provide consultative engagement and influence decisions in complex, and high level, customer meetings
  • Comfortable working with highly technical leaders, while influencing their understanding and building supportive partnerships.
  • Analytical account development strategy based on using data to find opportunities and prove value.
  • Demonstrated track record of managing team business forecasts and financial models. 
  • Entrepreneurial mindset with appetite to define processes and build programs.
  • Record of delivering revenue and gross profit results, especially for nonprofits and social enterprise customers.
  • Excellent verbal and written communication skills.
  • Bachelor’s Degree or equivalent years of experience. 

Desired:

  • Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms.
  • Domain expertise within the public sector related to technology trends, contracting, and partnerships. 
  • Software, SaaS, CPaas or PaaS selling experience

Location

This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado, Hawaii, Minnesota or Vermont : $155,600 - $194,400.
  • Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $164,200 - $205,200.
  • Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $172,800 - $216,000.
  • This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
  • This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Applications for this role are intended to be accepted until September 26th, 2025, but may change based on business needs. 

 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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