EPM Analyst

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Lead EPM Application Engineer, in the EPM (Enterprise Performance Management) space.

About the job

This position is a business critical role within Twilio where you will work closely with Finance, EPM users and IT team members to drive project based solutions day to day support, including period end close. The team is global with the EPM Team Lead and finance teams based in U.S. You will have strong analytical and problem-solving skills, along with expertise in EPM software, financial processes, and data management. Twilio also offers opportunities to enhance your skills and knowledge through training and certifications across multiple leading Oracle ERP/Sourcing/CLM/ business applications products, This will allow you to drive your own opportunities for professional development and add value to our business.

Responsibilities

In this role, you’ll:

• Design and deliver Oracle EPM cloud solutions for our Finance community.
• Provide input to help guide the development of project solutions, as well as address user questions and concerns regarding the functionality of their Oracle EPM suite - FCCS, EDMCS, TRCS 
• Be comfortable with articulating solution proposals to all levels of management and end users.
• Develop credibility and relationships with client stakeholders.
• Cultivate strong business relationships with key stakeholders (mostly in the U.S.)
• You will be comfortable working with globally dispersed I.T. teams and senior business leadership being predominantly based in the U.S.
• Analyze functional and operational issues reported by our users with their Oracle EPM environment and provide the solution or workaround on time
• Perform root cause analyses and recommend meaningful updates to the following functional and operational items: dimensionality and hierarchies, business rules code, metadata properties, data forms and reports, data management processes and others as needed
• Provide input to help guide the development of project solutions, as well as address user questions and concerns regarding the functionality of their Oracle EPM suite - FCCS, EDMCS, TRCS 
• Take a lead in system design and delivery, including release management, integration management
• Assist in testing, monthly patch validation, and environment refresh activities
• Be responsible for managing the quality and timely delivery of specified artefacts
• Lead daily, weekly and monthly interactions with senior stakeholders - both business and IT. 
• Ideally, lead discussions, and articulate options and recommendations to complex issues. 
• Confidently discuss technical and non-technical issues.
• Monitor and support junior EPM team members and accelerate their EPM knowledge development through coaching and mentoring.

Qualifications 

Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor’s degree in Business, Information Technology, or related field.
• Certifications in Oracle Fusion, EPM applications are a plus.
• A minimum 8+ years of leading Enterprise Performance Management (EPM). Should have played Solution Architect role or a Work Stream Lead role in these projects for FCCS, EDMCS & TRCS. Supporting and building solutions in these EPM modules. 
• Must have extensive experience of EPM modules - FCCS, EDMCS & TRCS. Plus advanced proficiency in SmartView reporting. 
• Other Oracle Financials modules such as General Ledger & EPM areas such as Narrative Reporting and EPM Automate are a plus. 
• Strong analytical skills with the ability to lead the requirements elicitation, perform fit-gap analysis, write functional specifications, development, configuration, functional testing, and post-production support.
• Excellent communication - verbal / presentation and written plus interpersonal skills, English is a must. Must be able to lead discussions with senior stakeholders e.g. present solution options.
• Document the functional design, process flows, architecture diagram and solution approaches through analysis of business benefits/KPIs of recommended approaches
• Ability to troubleshoot technical issues and provide effective solutions. 
• Strong adherence to SAFe delivery methodology / AGILE background
• Strong troubleshooting and incident resolution skills
• Design and collaborate with other IT technical team members to architect and drive projects - analyse business requirements, identify gaps, arrive at gap closure approaches, determine pros and cons of technical approaches and document design specifications
• Conduct meetings with business users and IT personnel and publish status and progress reports. During projects, clearly communicate project task status to key stakeholders.
• Comfortable in conducting large workshops and demos with business leaders and process owners and drive the design boards in a sprint tool with sufficient exposure to agile methodology
• Teamwork-oriented with a strong focus on customer satisfaction
• Comfortable to work across time zones – bulk of business community in US region 

Desired:

• Oracle EPM Fusion Certifications
• SAFe / AGILE certifications  

Location

This role will be remote, and based in India (Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi).

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.