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Software Engineer, Platform Engineering

Remote - US

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the Deployment Orchestration team under Platform Engineering as our next Software Engineer.

About the job

This position is needed to augment the Deployment Orchestration team, focusing on providing product teams at Twilio a safe, secure, and automated path to production by focusing on progressive rollout strategies and robust guardrails, ensuring that software engineers can deploy frequently without compromising on stability or security.

In the short term, the team is building a new unified deployment orchestrator to support automated deployments across environments and regions leveraging standard pipelines and tests, while simultaneously consolidating and modernizing existing solutions across multiple compute targets such as AWS EC2 VMs and EKS clusters.

Responsibilities

In this role, you’ll:

  • Develop, test, and deploy code and configuration to support internal deployment tooling infrastructure
  • Write tickets, spikes, and runbooks for the team, as well as internal product documentation for Twilio
  • Operationalize Harness as a unified deployment platform, supporting standardized pipeline templates
  • Own and operate a mix of industry standard and Twilio bespoke deployment orchestration tooling
  • Support product engineering teams with migrations and debugging of deployment pipeline failures
  • Ensure system uptime by participating in a 24x7 weekly oncall rotation alongside the rest of the team

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

  •  5+ years of full-time job experience in a software engineering role on a platform engineering team
  • Ability to work in an async software development environment leveraging GitHub, Jira, Slack, and Zoom
  • Proficiency in any/all of the following programming languages: Go, Java, Python, Terraform, YAML, Bash
  • Experience with Kubernetes GitOps deployments, including Argo CD, Argo Rollouts, and Argo Workflows
  • Experience developing in an AWS cloud environment, with a focus on EC2, EKS, ASG, Aurora, and IAM
  • Experience with SaaS and open source observability tools, such as Datadog, Grafana, and Prometheus

Desired:

  • Familiarity with SaaS CI/CD tooling including but not limited to Harness, Buildkite, and Terraform Cloud
  • Fluency with AI platforms such as Claude, ChatGPT, and/or Copilot to accelerate software development

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700.00 - $173,400.00.
  • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information 

Applications for this role are intended to be accepted until Oct 21st 2025, but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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