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Sr. Director of Global Revenue, Social Impact

Remote - US

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Sr. Director of Global Revenue, Social Impact.

About the job

At Twilio, we believe we should leave the world better than we found it. We are committed to tackling the world’s most critical social issues through our product, capital and people. One of the ways we do that is by making our products more accessible and relevant to nonprofits, government agencies, and social impact organizations so they can scale their reach and impact. We often tell our social impact customers, “Our mission is to scale yours.” 

This position is needed to lead sales, solutions engineering, and partnerships around the world (North America, EMEA, Latin America, and APJ). This includes owning all nonprofit and government (public sector) accounts globally. You will be responsible for leading a team of front line managers and establishing the strategic direction for your business. You will expand business with existing customers, acquire new prospects, and be ultimately responsible for our revenue performance with nonprofit and government accounts. Reporting to the Chief Social Impact Officer, you’ll build the vision and strategy, drive operational rigor, build the sales process, and design efficient programs that deliver high rep productivity and sustainable growth in revenue and social impact.

Responsibilities

In this role, you’ll be responsible for:

  • Strategic leadership: Own the vision for how Twilio’s social impact sales, solutions engineering, and partnerships teams go to market. Define and lead strategic growth vectors including a current focus on growing our public sector sales. Align the right resources to the task at hand; foresee and plan around obstacles.
  • Team leadership: Lead and grow high-performing Sales, Solutions Engineering, and Partners teams, fostering a collaborative work environment where team members do their best work. Mentor and develop the Revenue team for the next phase of growth for the business. 
  • Driving results: Drive attainment of targets, while building a sustainable, profitable business for the long term. Be a specialist on the domain, the market, the trends. Get results by approaching everything with drive and energy with an eye on both growing revenue and social impact. Run a solid operating cadence with focused pipeline, forecasting, deal review, sales execution and revenue realization.
  • Growing social impact and business impact: As part of Twilio’s social impact leadership team, drive vision and strategy for how Twilio will leave the world better than we found it. Operate both strategically and tactically in a dynamic environment. 
  • Representing the customer: Build impactful, personal relationships with customers and the field. Be the champion and voice of customers. Bring the customer’s voice into every decision making process.
  • Build cross-functional leverage: Enhance results across the company and team by working with Marketing, Operations & Analytics, regional Sales & Partner teams, and other departments to align strategies with overall business objectives and facilitate seamless collaboration.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

  • 15+ years of solutions selling experience at a software company, including at least 5+ years sales management experience.
  • Experience managing teams of front-line managers. 
  • Leadership experience - validated ability to excite and lead successful cross-functional initiatives in complex, ambiguous work environments. 
  • Strong verbal and written communication skills, including engaging with executives at the right elevation of discussion and decision making. Experience with high-level business and deep technical discussions. 
  • Data-driven and outcomes oriented. Proven ability to optimize revenue and gross profit by using data to guide decision making. Excellent data driven methodology for pipeline management and forecasting.
  • Strong time management/prioritization skills.
  • A bachelor’s degree and prior work related experience or equivalent.
  • Demonstrated personal interest in the social impact sector.

Desired:

  • Experience in CPaaS, telecomm, or consumption-based technology businesses. 
  • Experience in nonprofit or public sector sales.
  • Experience managing solutions engineering and partnerships.

Location

This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado, Hawaii, Minnesota or Vermont: $194,000 - $242,400.
  • Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $204,800 - $255,900.
  • Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $215,500 - $269,300.
  • This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
  • This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Applications for this role are intended to be accepted until November 31, 2025 but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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