Business Systems Analyst III

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Business Systems Analyst III

About the job

This position is responsible for providing tools, platforms, and solutions used by all Twilions to deliver on this mission. We are looking for an experienced Business Analyst to assist with value advocacy and requirements management focused within the Identity and Access Management space.

Responsibilities

In this role, you’ll:

• Elicit functional, non-functional, and business requirements to enable technical teams and timely delivery.
• Create artifacts as appropriate to the success of the project. Including but not limited to process flows, integration diagrams, data structures, user stories, use cases, wireframes, roadmaps, test plans.
• Advocate for the highest value work by drawing on expertise built from working with Product Owners, technical resources, and other stakeholders.
• Manage and own requirements through the full project lifecycle including answering questions through execution and UAT to ensure delivery of the Minimum Loveable Product.
• Oversee and/or lead projects from a business analysis perspective, provide status reports if necessary and act as primary point of contact for stakeholder communications.
• Utilize both iterative and sequential project methodologies to deliver projects and consistently engage customers and teams with integrity and transparency.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

*Required:

• 4+ years of experience as a Business Analyst in a technical environment.
• 2+ years of experience working in a continuous delivery environment using Agile
• Proven success in leading value advocacy and managing requirements for large and small projects, especially for cloud tools (SaaS) and integrations.
• Solid understanding of Business Analysis and Product Ownership with demonstrated ability to produce relevant artifacts.
• Strong technically and can converse credibly with talented engineers
• Technically savvy and experience with APIs, enterprise software, process engineering, and mobile is a plus. 
• Working knowledge of API’s, web services, webhooks, system architecture, user management, application security and compliance.
• Experience with Atlassian Tools (Jira, ServiceDesk, Confluence), and Airtable is a plus.
• Experience with application testing, testing methodologies and approaches is a plus.

 

• Demonstrated insight showing you build processes and structure where it's needed, yet know how to cut through bureaucracy when it's inefficient to deliver practical solutions
• Experience with hands-on administration of a user facing application or tool.
• Bachelor’s degree or equivalent experience required.

Desired:

• Experience working within the Data Governance.
• Experience with compiling Dashboards.
• Experience working with Data Lakes.
• SAFe Certified Product Owner.

Location

 This role will be remote, based in Colombia

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.