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Director of Engineering, Fraud Products

Remote - US

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Director of Engineering for Fraud Products, where you'll build and lead the teams defining the future of customer-facing fraud prevention and data intelligence products on our platform, empowering businesses to protect themselves and their customers worldwide.

 

About the job

This is a critical leadership position where you will build a new engineering organization from the ground up to deliver a net-new, customer-facing fraud product line. You will also lead the evolution of our established Lookup product, transforming it into a foundational data intelligence asset for fraud prevention use cases. We are investing in an experienced and visionary engineering leader to set the technical strategy, build high-performing teams, and ship a new suite of commercial fraud-prevention products that empower our customers to build trust and safety into their applications.

 

We're seeking an accomplished Director of Engineering who will report directly to our head of engineering, bringing a blend of strategic vision, organizational leadership, and technical depth. You will thrive in this role if you are passionate about building products that have a massive impact, excel at scaling teams and systems, and have a strong sense of ownership for both new ventures and existing product lines. The trust and safety of our customers’ communications will be in your hands!.

Responsibilities

In this role, you’ll:

  • Recruit, lead, and mentor a high-performing, globally distributed organization of engineering managers and software engineers.
  • Define and execute the multi-year technical vision and roadmap for a new, commercial fraud product suite sold to Twilio customers, from inception to launch and scale.
  • Evolve the technical strategy for the Twilio Lookup product, reimagining it as a core data intelligence engine that powers both standalone data use cases and the new fraud product suite.
  • Partner closely with Product Management, Data Science, GTM, and other cross-functional leaders to shape product strategy and ensure alignment on business goals.
  • Drive a culture of innovation, velocity, and quality, fostering an environment of technical excellence and continuous improvement.
  • Oversee the development of a highly scalable, real-time B2B fraud platform that Twilio's customers will use to protect their own applications.
  • Champion engineering and operational best practices, establishing metrics and processes for monitoring system health, performance, and customer impact.
  • Manage team budget, headcount planning, and resource allocation to align with strategic priorities.
  • Communicate the vision, strategy, and status of your organization effectively to a wide range of audiences, from individual engineers to senior executives

 

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!



*Required:

  • 10+ years of experience in software development, with a proven track record of shipping complex, scalable, and robust software products.
  • 5+ years of engineering management experience leading multiple teams ("manager of managers").
  • Demonstrated experience in building and scaling engineering organizations, including hiring and developing both engineers and engineering managers.
  • Proven ability to set a technical vision and drive it to execution, making critical architectural decisions for large-scale distributed systems.
  • Strong product sense and experience working closely with product management to define and deliver on a product roadmap.
  • Excellent communication and interpersonal skills, with the ability to influence, align, and build strong relationships with stakeholders across the company.
  • Experience managing the operations of mission-critical production systems.
  • Degree in Computer Science or related field, or equivalent work experience.

Desired:

  • Direct experience in the fraud detection, risk, trust and safety, or cybersecurity domains.
  • Familiarity with building data-intensive applications or machine learning-powered products.
  • Experience building and launching commercial B2B or developer-focused SaaS products.
  • Experience managing mature, revenue-generating product lines alongside new product development.
  • Knowledge of telecommunications infrastructure, identity verification, or data intelligence products.
  • Experience building developer-focused APIs and SDKs.

 

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

 

What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.



Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

 

The estimated pay ranges for this role are as follows:

  • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $223,300 - $279,200.
  • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $236,500 - $295,600.
  • Based in the San Francisco Bay area, California: $262,700 - 328,400.
  • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

 

Applications for this role are intended to be accepted until 31st October, 2025, but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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