Software Engineer (L2)

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Software Engineer (L2), Phone Numbers.

About the job

Twilio's Phone Numbers team underpins the Programmable Communications Products. For many of our customers, their first interaction with Twilio is through acquiring and using a phone number. This team is  responsible for the systems that power Twilio’s Global Inventory.

As a Software Engineer, L2, you'll be designing small features and working alongside talented engineers to  build and deploy the next generation of our distributed systems and microservices architecture. You will work closely with Product and Design and be responsible for building low latency, highly scalable APIs.  

We're looking for a backend engineer to join us as we begin the next stage of Phone Numbers at Twilio, pushing forward the entire industry in the process 

Responsibilities

In this role, you’ll:

• Write clean, efficient, and maintainable code for our distributed systems and microservices, utilizing asynchronous communication patterns for optimal performance. Contribute to the design and implementation of highly scalable architectures, prioritizing reliability, performance, and future-proof growth.
• Collaborate in defining and monitoring key Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to ensure our systems deliver exceptional user experiences.
• Be an active participant in the migration and optimization of our tech stack to leverage the modern technologies, ensuring future-proof scalability and agility while maintaining backward compatibility. 
• Learn and grow with your colleagues, actively participating in code reviews, knowledge-sharing initiatives, and mentoring junior engineers.
• Partner effectively with cross-functional teams, bridging the gap between technical vision and business goals. Excellent communication and collaboration skills, able to articulate complex technical concepts to both technical and non-technical audiences. Create clear and concise technical documentation, including design decisions, architecture diagrams, and best practices, for future reference and knowledge sharing.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2+ years of experience with a proven track record of building, and deploying large, scalable distributed systems and microservices architectures. 
• 2+ years of experience in Java, including advanced concepts like concurrency and threading
• 2+ years of experience with a strong understanding of relational databases like MySQL, including query optimization and data modeling principles.
• Practical experience with cloud platforms like AWS
• Excellent written and verbal communication and collaboration skills, able to articulate complex technical concepts to both technical and non-technical audiences. A healthy ability to manage and resolve conflict - you have the ability to listen, present, and question effectively
• Passion for continuous learning and staying ahead of the curve with new technologies.
• Bachelor's degree in Computer Science (or equivalent) 

Desired:

• Prior experience working with PHP and Knowledge of modern front-end technologies such as React, Typescript, Node.js, or equivalent frameworks is a plus
• Experience in utilizing asynchronous communication patterns like Kafka or similar tools to achieve optimal performance and decoupling.
• Experience being oncall for production systems.

Location

 This role will be based in our Remote - India (Karnataka, Maharashtra, Telangana, Tamil Nadu & Delhi). 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.