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Manager - Safety and Security Headquarters Lead

San Francisco, California

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Safety & Security Headquarters Lead responsible for strengthening the foundation and overall security posture of Twilio’s Physical Security program to enable the safety and security of our people and assets. This team is evolving to meet the needs of an open work environment which creates unique challenges. 

About the job

This position is needed to oversee and manage all aspects of safety and security operations for Twilio’s headquarters location. This includes developing and implementing security strategies, managing security processes, conducting risk assessments, and ensuring compliance with safety and security policies and regulations. This means bringing in strong experience in headquarters security management, strategic planning, physical security technology, coordination of security protocols for a variety of high-profile events. This role requires a strong ability to effectively communicate and collaborate effectively across multiple stakeholders, with an emphasis on providing excellent customer service. 

Responsibilities

In this role, you’ll:

  • Risk Assessment and Security Planning - 20%
    • Continually , assess  physical security design requirements and compliance with expected physical and environmental protection standards
    • Conduct thorough risk assessments and regularly update safety and security protocols to mitigate potential threats to executives and company assets
    • Create and execute comprehensive security plans
    • Prepare and deliver regular reports to senior management detailing security initiatives, incidents, risk assessments, and recommended actions for improvement.
    • Develop and direct team exercises to enhance preparedness and identify training opportunities and/or security vulnerabilities
    • Assist Security Technology Team with on-site security system project planning and oversight
  • Health, Safety and Emergency Preparedness - 20%
    • Update and test emergency response plans and crisis management protocols, ensuring the safety and well-being of employees and guests during critical incidents.
    • Ensure Headquarters location is in full compliance with all Health and Safety requirements
    • Assist with planning of building evacuations, tabletops, emergency exercises in coordination with regional security manager
    • Collaborate with team members and stakeholders to develop emergency response plans to ensure a safe and secure workplace and event environment
  • Event Security Support - 20%
    • Oversee and/or directly participate in developing and implementing security plans and guidance in support of company events
    • Lead and/or support on-the-ground implementation of security plans for events at the San Francisco Headquarters and other locations
    • Provide backstop support to the event security program
  • Travel Security Support - 15%
    • Oversee and/or directly participate in developing and implementing travel security logistics in support of company events and business travel 
    • Provide backstop support to the corporate travel security program
  • Executive Protection Support - 10%
    • Support the Executive Protection program during high-visibility events 
    • Provide backstop support to the Executive Protection program 
  • Stakeholder Coordination - 15%
    • Coordinate closely with internal stakeholders such as HR, Legal, Risk, and Compliance to ensure alignment with company policies and procedures
    • Provide guidance to internal stakeholders responsible for functions related to security project management
    • Stay informed on the latest security trends, technologies, industry best practices, and emerging threats to continuously enhance the organization’s security measures
    • Establish and maintain relationships with local law enforcement, property management, and other strategic external relationships in order to share information and increase situational awareness
    • Remain on-call and available to manage security-related emergencies
    • Perform other duties as assigned 

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required: 

  • 5+ years of experience in the physical security discipline 
  • In-depth knowledge of security protocols, risk assessment methodologies, and risk management strategies
  • Experience developing physical security plans and measures for corporate events
  • Experience conceptualizing and executing on numerous initiatives and balancing competing priorities
  • Awareness of health, safety, and emergency evacuation protocols and requirements, specifically within California
  • High ethical standards with proven ability to handle highly confidential and sensitive information; excellent judgment, discretion, and diplomacy
  • A ‘customer-focused’ mindset with strong business acumen and strategic influence
  • Strong collaboration and communication skills with the ability to effectively partner with a diverse team and cross-functional departments to find common ground and viable solutions to complex problems in a highly collaborative environment 
  • Capacity to make critical decisions in high-pressure situations
  • Proven crisis management experience and ability to lead during critical incidents
  • Demonstrated discretion, professionalism, and confidentiality when handling sensitive information and high-profile individuals
  • Other duties and responsibilities as assigned

Desired

  • Existing network of security and law enforcement professionals within the San Francisco area
  • Experience working within a global organization with a workforce that includes remote employees
  • Understanding of Cybersecurity Framework (NIST CSF), ISO27001, and critical infrastructure protection requirements, physical security technology controls, innovative mitigation tactics, and applicable regulatory requirements
  • Knowledge of executive protection practices and strategies and supporting protective service operations of the senior executives, and visiting VIPs.
  • Experience with sourcing and procurement models, tools, processes, and policies in a program/project/contract manager role 
  • Experience with project and program management
  • Experience with creating and delivering security-focused trainings and tabletops
  • Fluency in Google Suite, Confluence, Tableau, Splunk, ServiceNow

Location

  • This role will be based in our San Francisco, California office.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you participate in project or team in-person meetings to help you connect in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

  • Based in the San Francisco Bay area, California: $122,600 - $153,200.
  • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until January 30th but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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