Back to jobs
New

HRBP Director, Marketing

Remote - British Columbia, Canada

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See Yourself at Twilio

Join the team as Twilio’s next HRBP Director, Marketing

About the Job

We are looking for an HRBP Director who turns people strategy into business impact. 

You thrive at the intersection of marketing, business, and technology. You are energized by complex global organizations, and see yourself as a trusted advisor to the CMO and senior marketing leaders, driving workforce strategy that scales teams, enhances performances, and shapes cultures. 

This role is for someone who goes beyond HR operations. You understand how specialized marketing talent drives growth in an agile industry and environment, and have a track record of designing strategies that attract, develop and retain high-impact professions across global teams (400+ employees spanning NAMER, APJ, LATAM, EMEA).

You are fluent in leveraging data, analytics, AI, and automation insights– using them to anticipate talent needs, guide organizational design, and influence systematic change. You thrive in ambiguous, fast-moving environments, translating insights into action and aligning stakeholders across regions to achieve measurable results. 

This is an Individual Contributor role with global influence, perfect for someone who enjoys collaborating across functions, shaping culture, and driving organizational effectiveness at scale. If you see yourself as a strategic partner, business-savvy advisor, and driver of transformation, this is the role for you. 

Responsibilities

As a trusted HRBP leader to the CMO and marketing executives, you will:

Strategic Partnership & Business Acumen

  • Serve as the trusted HR advisor to the CMO and marketing leadership team, shaping talent strategies that drive growth, innovation, and organizational performance and its intersections with Product, Sales, and Finance.
  • Learn & know the business inside and out, anticipating talent needs and challenges at scale. Understand at a high level SaaS/CpaaS marketing, demand generation, product marketing, brand, and communications dynamics.
  • Provide data-driven recommendations and strategic tradeoffs on organizational design, talent allocation, leadership development, and long term capability planning.
  • Partner with leaders to cultivate a high-performing, innovative, and inclusive marketing culture, ensuring alignment to business & people priorities.
  • Navigate complex transformations—workforce planning, AI adoption, reorganizations—with empathy, clarity, and influence to drive alignment and adoption across key stakeholders.
  • Provide confidential one-on-one coaching to senior leaders to enhance strategic thinking, drive change management initiatives, and improve performance.

​​Talent Planning & Organizational Effectiveness

  • Lead strategic workforce planning, capability planning, and skills gap analysis to ensure marketing teams are optimized for current priorities and future growth.
  • Partner with Talent Development and Learning teams to assess and shape pipeline health and ensure talent investments are hyper-aligned with business needs.
  • Design organizational structures that balance operational efficiency, creativity, and agility, optimizing marketing effectiveness at scale.
  • Pioneer and lead succession planning, leadership development, and retention strategies for critical marketing and communications roles.

Data Storytelling & AI-Driven Insights

  • Use HR analytics, predictive modeling, and AI-enabled workforce tools to generate actionable insights, inform workforce strategies, and guide evidence-based executive decisions.
  • Partner closely with the People Data Solutions & AI team to develop and scale tools—including AI-powered assistants and data orchestration frameworks—to optimize insights, streamline analytics processes, and integrate multiple data sources.
  • Monitor and integrate external workforce trends, emerging research methodologies, and new technologies to continuously enhance marketing workforce strategy; advise on emerging risks and opportunities.
  • Translate complex data into clear, cohesive narratives for executives, influencing decision-making on talent, structure, and organizational design.

Change Leadership & Employee Experience

  • Drive adoption of new HR programs, AI-powered solutions, and workforce strategies in a fast-moving, high-growth environment, ensuring leaders and teams transition smoothly through change.
  • Provide guidance on employee relations, performance management, and compliance, balancing fairness with business priorities.
  • Promote initiatives that embed equity, inclusion, and belonging across the marketing organization.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • 10+ years of HRBP or equivalent experience in fast-moving, global, high-growth organizations, ideally in SaaS/CpaaS or technology-driven marketing functions.
  • Proven track record of designing and executing talent strategies that drive business outcomes, improve performance, and enable growth.
  • High level understanding of marketing operating models, SaaS/CpaaS go-to-market strategies, and talent dynamics in marketing, communications, and brand.
    Ability to influence senior leaders, provide data-driven recommendations, and navigate complex, cross-functional decision-making.
  • Demonstrated expertise in workforce planning, organizational design, leadership development, and talent retention strategies at scale.
  • Strong skills in data, analytics, AI, and automation insights to inform strategy, anticipate talent needs, and influence systemic change.
  • Comfortable operating in ambiguous, fast-paced environments, translating insights into action, and driving results across regions.
  • Exceptional communication, coaching, and stakeholder management skills, with the ability to build trust at all levels.

Desired:

  • Experience leading HRBP strategy for global marketing teams of 400+ employees, spanning multiple regions (NAMER, APJ, LATAM, EMEA).
  • Prior experience with change management, digital transformation, or AI adoption initiatives in marketing or related business functions.
  • Advanced analytics or people insights experience, including using AI or automation to inform workforce decisions.
  • Experience advising executive leadership on complex workforce challenges, including critical skill gaps, high-potential pipelines, and organizational redesign.

Location

This role will be remote and based in British Columbia, Ontario, or Alberta Canada

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

  • Based in British Columbia. : $142,800-$178,500

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

How did you hear about Twilio? *

Please click all that apply

Select...
Select...
Select...
By clicking the "Acknowledge" button, you acknowledge that Twilio processes data in accordance with the Twilio Applicant Privacy Policy. *
By checking this box, I confirm I have read, reviewed and understood the guidelines outlined in the Candidate AI Responsible Use Policy. I affirm that all the information and materials I submit throughout my application and candidacy will reflect my own work and experience. *

Twilio is proud to be an Equal Employment Opportunity employer

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Voluntary Self-Identification of Race & Ethnicity and Protected Veterans Status

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Twilio’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305, OMB Control Number 1250-0005, Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Select...
Select...
Select...
Select...
Select...