Sr. Manager, International Payroll

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

See yourself at Twilio

Join the team as Twilio’s next Sr. Manager, International Payroll - APAC

About the job

This position is needed to Twilio is growing rapidly and seeking an experienced Sr. Manager, International Payroll  to support the payroll operations countries in APJ. Working overseeing the International Payroll Team in India. The person in this role will lead the international team located in India.

Responsibilities

In this role, you’ll: 

• Oversee International payroll operations for countries in APAC (Australia, Hong Kong, India, Singapore, Japan)
• Manage ad hoc projects related to payroll and benefits for our international entities
• Oversee and ensure compliance with worldwide, payroll related statutory regulations and internal controls
• Scale and execute on the global payroll roadmap
• Ensure accurate and timely processing of payroll for all employees by implementing procedural controls and cross-checks
• Approval of all payments related to payroll and outside of payroll related to pension, payroll taxes e.t.c
• Excellent customer service as part of the Service Now Ticket resolution platform.
• Oversee and/or directly support daily activities and escalate to appropriate areas where relevant. 
• Collaborates with the cross functional teams for the proper administration of payroll accounting and employee-related accruals
• Experience implementing or migrating payroll systems, integrating M&A payrolls, or leading large-scale standardization projects.
• Familiarity with equity compensation administration in a global organization.

 

Twilio is looking for a leader who lives the Twilio Magic and has a demonstrated track record of managing payroll across countries in APAC.  They also have:

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

*Required:

• 15 yrs+ of experience managing payroll processing internationally with working experience in accounting principles, the impact of payroll activities on financial statements, and the ability to partner with the cross functional to resolve issues as they arise on a timely basis.
• 5 yrs+ of proven experience managing and developing a team of payroll professionals.
• Expert knowledge of APAC payroll withholding taxes, related tax filings, compliance frameworks, statutory benefits, employment regulations, and complex pay element handling (e.g., equity, executive compensation).
• Strong working relationship experience with outsourced payroll vendors and using HRIS platforms (preferably Workday).
• Strong customer service mentality.
• Experience in Stock Transactions and special taxation rules
• Experience with processing equity transactions
• Bachelor’s degree in Finance or another relevant field
• High attention to detail
• Discipline and ability to meet tight deadlines, and prioritize competing workloads
• Excellent written, and verbal communication skills in English
• Very strong analytical and problem-solving skills while keeping customer experience top of mind
• Experience in Workday, Oracle ERP and Payroll outsourced vendors.
• Advanced proficiency in Excel (VBA, pivot tables, complex formulas) for reporting, data analysis, and validation controls.
• Clear, empathetic communicator—able to explain complex payroll concepts to a variety of audiences.
• Excellent organizational skills, with the ability to balance competing priorities and meet tight deadlines.
• Flexible and open-minded, comfortable with change, ambiguity, growth, and working across multiple time zones, sometimes outside of the conventional workday when urgent matters arise.
• Track record of improving or transforming payroll operations across regions, including automation and standardization.
• Experience operating within a shared service model or a high-growth, globally matrixed technology company collaborating across multiple time zones.
• A proven track record of using technology (automation, system workflows) to eliminate manual work and enhance the employee payroll experience.

Desired:

• Identify areas of opportunity to streamline payroll process, and reduce reliance on manual processes and procedures by implementing system related tools and interfaces
• Proactively identify areas of process improvement within global payroll operations and implement solutions to automate and streamline processes to scale and drive efficiencies while maintaining strong quality controls.
• Identify and support remediation of payroll integration issues.
• Review and approve payroll transactions.
• Ensure correct taxation of payroll & benefits according to country-specific regulations.
• Ensure timely filings with appropriate government authorities.
• Develop and lead a successful Payroll Team, cultivating a high performing, professional and supportive environment.
• Manage and/or oversee year-end payroll activities globally.
• Partner with cross functional groups within the Company including Legal, Finance, Equity and Human Resource teams on global equity, global mobility and new business activities to ensure global payroll needs are identified, considered and communicated.
• Assist with the preparation of special reports for senior management.
• Serve as subject matter expert for payroll, payroll taxes and payroll systems for employees and internal partners. Assist and consult on ad-hoc projects. Advise senior management and business leads on tax related matters.

Location

1. This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.