Total Rewards Analyst - LATAM

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Total Rewards Analyst, LATAM

About the job

This role is needed to be a vital executor, controller, and analyst within our LATAM People team. Reporting directly to the Senior Manager of Compensation & Benefits, you will ensure our rewards programs are compliant, competitive, equitable, and seamlessly executed.

This role is the "engine" of the area—the person who audits the data, ensures legal compliance, and translates complex information into clear insights for leadership. You also serve as a key bridge between the company, our vendors, and our employees to ensure a world-class benefits experience.

Responsibilities

In this role, you’ll:

• Compliance & Audit Control: Execute regular audits and "spot checks" across different processes like annual review cycle. Ensure 100% adherence to company policies and LATAM labor laws.
• Stakeholder Influence: Act as a subject matter expert to influence decision-making across various stakeholders (Recruiters, HRBPs, and Business Leaders). You will ensure all compensation-related decisions remain strictly within the framework of company policy and local legislation.
• Analytical Partnership: Conduct deep-dive analyses on compensation trends. You will prepare and present clear, data-backed reports to support strategic decision-making.
• Market Pricing & Salary Governance: Perform market pricing for new roles and assist in the annual update of salary structures. Review and approve salary offers and internal mobility cases (promotions/transfers) to maintain internal equity. 
• Employee Advocacy & Support: Serve as the primary Point of Contact (PoC) for employee inquiries regarding benefits. You will resolve complex queries and act as a proactive bridge to find solutions for service-level issues.
• Vendor & Financial Management: Manage relationships with external benefit providers and lead negotiations for renewals or service improvements. Oversee the end-to-end invoice approval process, ensuring financial accuracy.
• Remediation: Investigate anomalies and coordinate root cause analysis for process failures. Implement corrective actions and escalate high-risk cases with well-documented mitigation plans.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Experience: 3–5 years in Compensation & Benefits, with a strong background in operational audit and data analysis.
• Education: Bachelor’s degree in Finance, Economics, Industrial Engineering,  Business Administration, or Human Resources.
• Legal Expertise: Solid understanding of Colombian labor law (statutory benefits, non-taxable compensation, and payroll integration).
• Communication: Exceptional ability to translate complex data into simple, professional narratives for executive-level reviews.
• Advanced English Proficiency: Ability to communicate compliance expectations and influence global stakeholders in English.
• Data Mastery: Expert-level Excel/Google Sheets skills (Pivot tables, Vlookups).
• Assertiveness & Integrity: Proven ability to influence others and uphold company policy, even in high-pressure or ambiguous situations.
• Attention to Detail: A "zero-error" mindset regarding payroll data, legal compliance, and invoice reconciliation.
• Compensation Surveys: Proficiency in Radford, Mercer, or other published market surveys to benchmark roles accurately.
• Benefits Lifecycle: Deep knowledge of end-to-end benefit processes, including designing, implementing, and communicating programs such as insurance and regional Leave policies.

Desired:

• Experience with Workday (specifically the Compensation and Benefits modules).
• Experience in a fast-paced technology or multinational environment.
• Knowledge of regional labor markets (Mexico, Brazil)
• Portugues 

Location

This role will be based in our Bogota, Colombia office. 

Travel 

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.