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Social Impact and Community Engagement Intern

Remote - US

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Social Impact Intern!

About the job

Twilio is looking for a Social Impact Intern to join our Social and Environmental Impact (SEI) team. This is a unique role that gives you first-hand corporate social responsibility experience, and sits at the intersection of social impact, community engagement, and communications. As an intern, you won’t just be watching from the sidelines; you will be a key player in ensuring our social impact and community engagement initiatives drive both meaningful social change and business value.

What You’ll Gain:

  • Hands-on Experience: Real-world exposure to how a major tech company integrates social impact into its core business strategy.
  • Cross-Functional Exposure: The chance to work alongside Sales, Marketing, Product, and Operations teams and meet employees with different workstreams around the globe.
  • Mentorship: Direct reporting line to the Social and Environmental Impact team with a focus on your professional development.

Responsibilities

In this role, you’ll:

  1. Employee Impact Coordination & Operations (50%)
    1. Assist in organizing and executing virtual and in-person employee engagement and volunteer opportunities and activities  Help plan for Twilio’s annual Global Impact Week event, assisting with the coordination of 50+ volunteer events globally. 
    2. Draft communications for internal newsletters, intranet posts, and impact reports that highlight Twilio’s social impact initiatives and drive engagement. 
  2. Community Engagement & Research (30%)
    1. Conduct literature reviews and background research on education, healthcare, and crisis readiness to inform our public sector engagement plans.
    2. Help identify high-impact opportunities and nonprofits where digital communications technologies can meaningfully advance community outcomes.
  3. Operations & Analysis (20%)
    1. Develop reports and presentations as needed. Identify ways to make our internal systems more organized, efficient, and our social impact programs more user-friendly. 
    2. Monitor both the public sector tech landscape and the crisis readiness landscape to identify emerging trends and relevant conferences and learning opportunities for the team.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Currently pursuing a four-year degree in Political Science, International Affairs, Non-Profit Management, Business Administration, or a related degree.
  • Interest in corporate social responsibility/social impact
  • Strong interpersonal skills
  • Project/program management skills 
  • Critical-thinking, problem-solving, organization skills
  • Entrepreneurial spirit, passion for innovation, and a commitment to driving change
  • Strong desire to contribute to a collaborative team atmosphere, dive in where needed, and learn new skills to offer excellent service to our customers (i.e. employees, nonprofits, and businesses).  

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

The estimated pay ranges for this role are as follows:

  • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $29.00/hour
  • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $31.00/hour
  • Based in the San Francisco Bay area, California: $35.00/hour

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until April 1st, 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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