Account Manager - B2B (Bangalore)

Twin Health 

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. 

Working here  

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

Job Location: HSR, Bangalore

Key Responsibilities:

• Client Relationship Management:
• Serve as the primary point of contact for assigned B2B clients, ensuring regular communication and a deep understanding of their needs.
• Build and maintain strong, long-lasting relationships with key stakeholders.
• Account Management:
• Oversee end-to-end client onboarding, program implementation, and ongoing support.
• Track and monitor client engagement, providing updates and recommendations to optimize outcomes.
• Address and resolve client inquiries, concerns, and feedback promptly and effectively.
• Strategic Planning & Reporting:
• Collaborate with internal teams to ensure the delivery of customized solutions aligned with client objectives.
• Prepare and present account performance reports, progress updates, and recommendations to clients.
• Identify opportunities to expand existing accounts and work with the sales team to drive upselling initiatives.
• Operational Excellence:
• Leverage advanced MS Office skills to create detailed reports, presentations, and data-driven insights.
• Maintain accurate client records, track key metrics, and ensure timely reporting.
• Independence & Proactivity:
• Work independently to manage priorities, meet deadlines, and drive results with minimal supervision.
• Proactively identify areas for improvement in client engagement and suggest innovative solutions.

Qualifications and Skills:

• Bachelor’s degree in Business, Healthcare, or a related field; MBA is a plus.
• 3+ years of experience in account management, client servicing, or a related role, preferably in the healthcare, technology, or B2B industry.
• Exceptional communication and interpersonal skills.
• Advanced proficiency in MS Office (Excel, PowerPoint, Word).
• Strong organizational skills with attention to detail and the ability to multitask effectively.
• Ability to work independently and take ownership of responsibilities.
• Problem-solving mindset with a proactive approach to challenges.