Back to jobs
New

Community Manager 

Harlem, NY

 

Community Manager 

Location: On-site | Harlem

Reports to:  Area Director

The US base salary range for this full-time position is $95,000- 100,000  plus discretionary bonus   

About Twin Pines Management  

Twin Pines Management is seeking a proactive, organized, and service‑focused Resident Services Coordinator to support daily operations across our multifamily residential portfolio. This role is ideal for someone who excels in a fast‑paced environment, maintains a strong sense of urgency, and delivers consistently exceptional customer service.

The Rangel campus is a diverse residential community comprising of 984 units spread across 8 buildings, all of which are fourteen-story high-rise elevator buildings, each equipped with two elevators. A day-care, senior center, community center and storage are attached to Building 8. Building 6 contains one community 5,502 sq ft community space that is currently vacant. The property also includes 226 surface parking spaces, one outdoor refuse collection area, three children's play areas, and open paved and landscaped spaces. Four commercial spaces are also attached to one of the high-rise buildings. This site will be undergoing substantial rehabilitation under the NYCHA PACT Program including renovations to the grounds, substantial elevator rehabilitation, and each individual apartment receiving full remediation and renovation.

Role and Responsibilities Overview 

Community Manager (Multi-Site) Responsibilities 
Primary Focus: Provide exceptional service to clients by ensuring proactive, hands-on management of assigned portfolios, aligning property operations with client goals, and serving as a key point of contact for all client-related matters while maintaining strong on-site presence and asset oversight. 

Client Relationship Management 

  •  Serve as the primary point of contact for clients, ensuring open, clear, and consistent communication regarding property performance, physical condition, issues, and updates. 
    • Build and maintain strong client relationships by understanding ownership priorities and aligning day-to-day operations and long-term strategies to meet or exceed expectations. 
    • Conduct regular (no less than bi-monthly) check-ins and status meetings with clients to review property metrics, site observations, capital needs, and operational initiatives. 

Budgeting, Reporting, and Communication 

  • Collaborate closely with Property Operations/Central Office to prepare annual budgets, monthly financial reports, and weekly operational summaries.
    • Present comprehensive property performance updates to clients, inclusive of financial results, leasing activity, maintenance trends, and physical asset condition. 
    • Support client communication with timely, thoughtful responses to questions, concerns, and ad-hoc information requests. 

Business Plan Implementation 

  • Ensure property operations and on-site execution are aligned with the client’s business plan and strategic objectives.
    • Translate client directives into actionable tasks for on-site and central teams, overseeing execution to ensure consistency and accountability.
    • Regularly update clients on the progress of business plan initiatives, including leasing velocity, compliance requirements, maintenance programs, preventative care, and capital projects. 

Service Quality, Asset Oversight, and Issue Resolution 

  • Maintain regular on-site presence across assigned properties to ensure assets are well-maintained, operational standards are met, and communities present appropriately. 
    • Conduct routine property walks and inspections to evaluate curb appeal, common areas, resident-facing spaces, and back-of-house operations. 
    • Act as an advocate for the client by proactively identifying operational, physical, or reputational risks and addressing them before they escalate. 
    • Implement a structured escalation process for complex issues, coordinating with Property Operations/Central Office and other departments as needed. 
    • Provide timely updates and resolution paths to clients, ensuring transparency and confidence in management performance. 

Data Collection and Performance Reporting 

  •  Collect and analyze property, operational, and resident data to identify trends, opportunities, and areas for improvement. 
    • Partner with the Business Analytics/Reporting team to deliver insights and recommendations that support client objectives and asset performance. 
    • Provide custom reporting as requested, including occupancy, leasing activity, maintenance metrics, resident feedback, and site condition observations. 

Standardization and Process Improvement 

  •  Develop and maintain standardized operational and client-service processes to ensure consistency and quality across all assigned communities. 
    • Continuously evaluate service delivery and operational protocols, implementing improvements based on site observations, client feedback, and performance data. 
    • Work with Property Operations/Central Office to integrate technology and streamline workflows that enhance operational efficiency and the client experience. 

Compliance and Risk Management 

  • Ensure properties adhere to lease agreements, regulatory requirements, and company policies through regular site inspections, monthly cash controls, and property audit checklists.
    • Partner with Leasing, Maintenance, and Compliance teams to address risks related to physical condition, safety, regulatory compliance, and operational controls.

Education & Experience

  • High School Diploma or equivalent required
  • Prior experience in Affordable, Project-based Section 8, or LIHTC multifamily housing required; leasing, hospitality, or customer-facing experience is a plus
  • Familiarity with property management software (e.g., Yardi) is a plus

Work Environment & Physical Requirements

  • On-site office and residential community environment
  • Regular walking of the property and interaction with residents
  • Ability to lift or carry up to 25 pounds occasionally
  • Ability to sit or stand for extended periods

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Perks & Benefits

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.

Flexible Spending Accounts (FSA) Pre-tax accounts available for eligible healthcare and dependent care expenses.

401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.

Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.

Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.

Professional Growth & Development Exposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.

Mission-Driven Work The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.

Benefits offerings and employee contributions may vary by plan and are subject to change.

For individuals hired to work in New York, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of New York and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role.  A reasonable estimate of the range is below.

New York Pay Range

$95,000 - $100,000 USD

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Twin Pines’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.