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Assistant Community Manager (Facilities Focused)

Harlem, NY

Assistant Community Manager (Facilities Focused)

Location: On-site | Harlem

Reports to:  Community Manager

The US base salary range for this full-time position is $38.46 plus discretionary bonus   

Property Overview:
Wilson Houses, part of NYCHA’s PACT program, is located in East Harlem, Manhattan, and is intended to enhance the quality and affordability of housing for its residents.  The development consists of a single campus with 398 residential units across three 20-story high-rise elevator buildings, each equipped with two elevators.  A community center is attached to one of the buildings.
The property also includes:
  • 52 surface parking spaces
  • One outdoor refuse collection area
  • Two basketball courts
  • Open paved and landscaped areas
The property is owned by the New York City Housing Authority (NYCHA) and, through a 99-year leasehold established as part of the PACT transaction, is supported by a development team consisting of Hope Community and Apex Building Group.  Twin Pines Management will provide property management services, with an overall focus on community engagement, resident satisfaction, and improving the quality of life for residents.

Role and Responsibilities Overview 

POSITION SUMMARY

The Assistant Community Manager supports the Community Manager in daily property operations and is prepared to manage the property in the Community Manager's absence. This role focuses on leasing support, resident services, and administrative and financial accuracy at the property level.

KEY RESPONSIBILITIES

Facilities Operations, Maintenance & Asset Preservation

  • Direct day-to-day facilities operations across the assigned portfolio, ensuring all physical assets, building systems, and infrastructure are maintained to the highest operational standards.
  • Supervise maintenance technicians, porters, janitorial personnel, contractors, engineers, and third-party service providers.
  • Oversee work order administration, response times, completion rates, and resident satisfaction
  • Develop and monitor preventive, predictive, and corrective maintenance programs for all building
  • Manage the operation, maintenance, repair, and replacement planning of:
    • HVAC equipment and ventilation systems
    • Boilers and heating plants
    • Domestic water systems
    • Electrical distribution systems
    • Elevators and vertical transportation systems
    • Roofing systems
    • Building envelope components
    • Fire alarm and suppression systems
    • Emergency generators and backup systems
    • Access control and security systems
  • Conduct routine facilities inspections and building condition assessments to identify operational risks and capital improvement needs.
  • Maintain equipment inventories, service histories, warranties, maintenance records, and asset life-cycle documentation.
  • Coordinate emergency maintenance responses, disaster preparedness initiatives, and after-hours service protocols.
  • Monitor building performance indicators, maintenance productivity, service-level compliance, and operational efficiencies.
  • Assist with capital planning, reserve studies, infrastructure improvements, and long-term asset preservation strategies.

Unit Turns & Vacancy Readiness Programs

  • Lead all apartment turnover and make-ready initiatives to minimize vacancy downtime and maximize rental revenue.
  • Develop turnover schedules and project timelines to ensure units are completed within established company benchmarks.
  • Coordinate inspections, maintenance repairs, painting, flooring replacement, cleaning, pest control, and vendor services.
  • Conduct quality assurance inspections to ensure units meet occupancy standards and company presentation requirements.
  • Conduct pre-NYCHA inspections in preparation of NYCHA
  • Monitor unit turn costs, contractor performance, completion rates, and budget adherence.
  • Partner with leasing and site teams to accelerate occupancy and ensure inventory remains market-ready.
  • Implement process improvements designed to reduce turn times and increase operational

Facilities Compliance, HUD NSPIRE & Regulatory Readiness

  • Lead inspection readiness programs for HUD NSPIRE, HQS, HPD, HDC, NYCHA lender, investor, ownership, insurance, and agency inspections.
  • Ensure continuous compliance with all federal, state, and local housing, facilities, and life-safety
  • Conduct recurring building inspections to identify, correct, and document deficiencies
  • Maintain ongoing readiness of:
    • Common areas
    • Mechanical rooms
    • Electrical rooms
    • Roof areas
    • Grounds and exterior spaces
    • Vacant units
    • Occupied units
    • Life-safety systems
  • Ensure immediate correction of life-threatening, severe, and health-and-safety
  • Monitor inspection scores, deficiency reports, corrective action plans, and compliance
  • Support compliance with HUD, LIHTC, Section 8, Fair Housing, and other affordable housing program
  • Coordinate recurring testing, certifications, and inspections required by regulatory agencies and governing authorities.

Violations, Risk Management & Government Agency Relations

  • Oversee the correction and removal of violations issued by NYCHA, HPD, DOB, FDNY, ECB/OATH, DEP, DHCR, and other regulatory agencies.
  • Maintain comprehensive violation-tracking systems and regulatory compliance
  • Coordinate vendors, consultants, licensed professionals, and internal personnel to complete corrective work.
  • Prepare and submit certifications, permits, supporting documentation, and closure requests required for violation dismissal.
  • Monitor regulatory deadlines and agency compliance requirements to mitigate organizational
  • Conduct periodic audits to ensure violations and compliance issues are resolved timely and
  • Support risk management initiatives designed to reduce liability exposure and improve operational

Building Appearance, Grounds & Environmental Services

  • Ensure exceptional property appearance, curb appeal, and building presentation
  • Oversee maintenance and cleanliness of:
    • Lobbies
    • Hallways
    • Stairwells
    • Basements
    • Community spaces
    • Mechanical rooms
    • Roof areas
    • Refuse and compactor rooms
    • Exterior grounds
  • Manage landscaping, snow removal, seasonal maintenance, and exterior enhancement
  • Monitor housekeeping standards, sanitation programs, pest management services, and waste removal operations.
  • Conduct routine property inspections to ensure company appearance standards are consistently
  • Implement corrective action plans to address environmental, housekeeping, and operational

Perks & Benefits

  • We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
  • Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.
  • Flexible Spending Accounts (FSA) Pre-tax accounts available for eligible healthcare and dependent care expenses.
  • 401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.
  • Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.
  • Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.
  • Professional Growth & Development Exposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.
  • Mission-Driven Work The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.
  • Benefits offerings and employee contributions may vary by plan and are subject to change.

For individuals hired to work in New York, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of New York and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role.  A reasonable estimate of the range is below.

New York Pay Range

$38.46 - $38.46 USD

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