Branch Manager

We are excited to invite passionate individuals to join our team, where you will embark on a rewarding career journey filled with growth, support, and the opportunity to make a meaningful impact on our members and the community we serve. Our core values—authenticity, boldness, collaboration, dignity, and empathy—guide everything we do and foster an inclusive culture that prioritizes teamwork and innovation.

Applicants are encouraged to apply by February 8, 2025 at 5:00 PM

Location:

• Lacey, WA
  Hawks Prairie In-Store

Pay Range:

• The full pay range is $$76,859.00-$115,288.00
• We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.

Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position is responsible for sales, service, and growth of branch assets and membership by reflecting the values and ethics of the credit union. Manages daily branch operations with the delivery of outstanding member service, achievement of growth goals, operational efficiencies, and development of branch staff. Develops and maintains member relationships, through or values mission and vision, utilizing the full spectrum of banking products and services.

What you’ll do: 

• Approaches, welcomes, and engages all visitors who come into the branch. Manages traffic flow of members with a sense of urgency to provide minimal wait times.
• Executes and communicates Regional Management and credit union direction and vision to branch staff.
• Models and instills leadership and accountability to branch staff through active performance management, coaching and development plans and team meetings.
• Leads and trains branch staff to meet or exceed credit union, branch and individual goals set by senior management.
• Seeks opportunities to grow branch assets and membership through community outreach, networking, and business development.
• Ensures branch compliance with security and branch control policies and procedures. Responsible for satisfactory internal audits and operational soundness.
• Utilizes tact and experience-based knowledge to resolve escalated member situations by explaining specific policies and products while representing the Credit Union in a professional manner and maintaining positive member relations. 
• Leads regular sales, service, and operational meetings and training to branch staff. Ensures new and updated policies and procedures are communicated to branch staff.
• Understands and complies with federal and state regulations relating to financial products and services as well as credit union policies and procedures and regulations pertaining to the Bank Secrecy Act (BSA).
•  All other duties as assigned.

Qualifications: 

• A minimum of five (5) years' experience in retail financial services. A minimum of three (3) years' experience in leadership positions monitoring sales, service, and growth. Leadership experience in the financial services industry is highly preferred.

What you’ll bring:

• Ability to motivate and develop employees through active performance management.
• Exceptional communication skills with customers (members) and internal team members required.
• Shown ability to establish and maintain effective working relationships.
• Able to be a strong advocate for the branch and credit union products and services.
• Ability to handle difficult or stressful situations with professional composure and maintain a high level of confidentiality.
• Shown ability to promote and maintain positive behaviors, team spirit and focus on the member.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Must be able to work in a fast-paced environment, managing multiple tasks and initiatives for the credit union. Ensures the branch (interior & exterior) is properly maintained.
• Monitors branch expenses working within budget guidelines. Interviews and makes hiring recommendations.
• Educates on strategic initiative and monitors branch goals to meet expectations, addressing obstacles as needed.

Total Rewards: 

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA). Employees also have access to Life and AD&D insurance. Employees are able to enroll in our 401k plan. Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time (may be prorated based on hire date in the initial calendar year).

All benefits except 401k start the first of the month after 30 days of employment. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

TwinStar Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters 

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@NWCU.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@NWCU.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Equal Opportunity Employer Veterans/Disabled

Equal Opportunity is the Law Posting

Pay Transparency Nondiscrimination Posting

When you apply to a job on this site, the personal data contained in your application will be collected by TwinStar Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.