Professional Services Specialist - Temporary (Remote - US Based)
This is a temporary position expected to work through December 2025.
Job Summary
The Professional Services Specialist is responsible for managing projects that enhance and perpetuate the customer journey across products in our Higher Education vertical. This includes, but is not limited to, product user training, public presentations, documentation and instructional design. The Professional Services Specialist is organized and skilled at solving complex problems with a goal of achieving customer satisfaction. The Professional Services Specialist works closely with members of other cross-functional teams and departments to complete tasks and achieve goals according to project timelines. Individuals in this role must be self-motivated with the ability to take initiative and communicate effectively with other team members, stakeholders and external customers.
Responsibilities
Project Management – 25% of time:
- Oversee projects to ensure satisfactory timeline completion as expected by internal and external customers.
- Lead meetings with customers and/or their vendors to extract and document requirements.
- Provide ongoing updates and track progress throughout project.
- Provide timely consultation for problem resolution.
- Provide high level of customer service throughout duration of the project.
Training and Documentation – 75% of time:
- Maintain thorough knowledge of all Higher Education/Fraternal products and services.
- Create and maintain training materials and documentation, to include videos, knowledge bases, Learning Management System (LMS) courses, and other in-app help for products and services.
- Facilitate training sessions, either virtual or in person, to external users for all products and services.
- Assist other team members as needed with preparation for training events.
- Collaborate with other cross-functional teams and departments to create and execute customer communication and education plans.
- Coordinate ongoing training and education to ensure users are positioned to maximize benefit of products and services.
- Provide insight to improve customer education resources.
Experience
- At least 2 years of experience in training development, project management, or similar client-facing roles, with a focus on training end-users and creating effective learning materials.
- Excellent project management and organizational skills with the ability to multi-task.
- Exceptional written and verbal communication skills, including process documentation, persuasive writing, public speaking, and relationship-building.
- Skilled in examining and re-engineering operations and procedures to develop repeatable processes.
- The ability to simplify and explain complex logic and processes in a manner that is easy to understand.
- Strong customer-focused approach with proactive communication and responsiveness to inquiries, ensuring high levels of satisfaction.
- Proficiency in Microsoft Office, Adobe Acrobat, and other presentation tools, with the ability to leverage technology for effective training and communication.
Preferred
- Bachelor’s degree.
- Experience in training software users and facilitating effective learning sessions.
- Hands-on experience editing training videos and working with Learning Management Systems (LMS).
- Proficiency with Monday.com is strongly preferred.
- Familiarity with fraternal organizations is strongly preferred.
- Membership in a fraternity or sorority is a plus.
Employee Referral Bonus
This position is eligible for a $1,000 employee referral
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US Remote: $35,000 - $45,000 USD per year
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