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Customer Support Representative (Remote - US Based)

Rec & Leisure

Job Summary

 Togetherwork is a family of SaaS solutions that focuses on organizational management, administration, and payment processing. In this role, you will be supporting our Rec & Leisure business line by assisting our customers with software that enables studios to offer online registration, tuition calculation and payment options for parents of their dance students. Our software boasts a host of integrated tools enabling
studios to optimize their operations. We are looking for an experienced customer support specialist to join the team and provide top-notch service for our customers.

This role requires an availability of 8 hour shifts between the hours of 2pm and 11pm EST Sunday through Thursday (Fridays and Saturdays off)

Responsibilities

  • A detail-oriented, self-learner who enjoys troubleshooting software issues and
    providing clients with solutions that meet their business needs.
  • Comfortable answering both processes (how-do-I?) and business (how-should-I?) inquiries and requests.
  • Ensure that the customer is successful using our product and that they have great experience doing so. Ideal candidates are eager to join us at the ground level, knowing there is room for growth.
  • Responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email.
  • Working directly with clients, as well as: Development and Quality Assurance teams to identify, triage, and resolve system issues.
  • Documenting frequently asked questions and preparing knowledge-based content.
  • Documenting requirements and user stories for production issues and feature
    requests.

Requirements

  • Strong customer service and analytical skills are a must
  • Comfortable helping customers via phone support
  • Ability to diagnose and explain complex solutions to technical and non-technical
    audiences
  • Ability to quickly learn computer software and operating procedures
  • Proficient in Microsoft Office Suite or related software
  • Previous experience with SaaS or payments industry preferred, but not mandatory
  • Flexible work schedule; must be able to work on weekends
  • Knowledge and passion for the dance industry
  • Excellent communication (written and verbal) and time management skills
  • Proven track record of outstanding performance and achieving goals
  • Success-driven, works well in a team and enjoys a dynamic and changing
    environment

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Employee Referral Bonus

This position is eligible for a $1,000 employee referral

Access Referral Form Here

Salary Range 

US Remote: $40-44,000 USD per year  

 

 

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