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Customer Success Manager, Studios (Hybrid- Austin, TX)

TW Corporate

Location: Austin, Texas
Reports To: Director of Customer Success

Customer Success Manager, Studios

Location: Austin, TX (Hybrid — 3 days in office per week)

About Us

At Togetherwork, we bring people together through technology, collaboration, and shared success. Our mission is to help organizations thrive by building connections that last. We believe great customer relationships are at the heart of everything we do, and we’re looking for a leader who shares that vision.


About the Role

We are looking for a proactive and customer-centric Customer Success Manager (CSM) to support the success of customers across 1–2 core products. This role is focused on delivering scalable customer engagement through digital programs, playbooks, and proactive lifecycle management. The ideal candidate is passionate about customer experience, operational efficiency, and leveraging technology to drive impact at scale.


Responsibilities

  • Customer Engagement at Scale: Execute one-to-many customer success
    strategies using digital tools, automation, and scalable programs.
  • Playbook Execution & Iteration: Build, refine, and deploy product-specific
    customer success playbooks that guide onboarding, adoption, and renewal.
  • Customer Journey Support: Ensure customers are supported throughout their
    lifecycle with timely, relevant resources and touchpoints.
  • Content Collaboration: Partner with internal teams to create and maintain
    customer-facing assets (e.g., webinars, help articles, training modules).
  • Customer Health Monitoring: Track and analyze customer health metrics
    (adoption, usage, satisfaction) to identify risks and opportunities.
  • Feedback Loop: Capture and share customer insights to inform product
    improvements and internal processes.
    •     Cross-Functional Collaboration: Work closely with Product, Support, and
    Marketing to align customer success efforts with broader company goals.

Qualifications

  • 3+ years of experience in Customer Success, Account Management, or a related
    customer-facing role.
  • Experience supporting SaaS or technology products, ideally across multiple
    customer segments.

What Success Looks Like

  • A scalable customer success model that delivers measurable growth and retention

  • Customers who feel supported and empowered through proactive engagement

  • Actionable insights that continuously improve the customer experience

  • A thriving, high-performing customer success team

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

 

Employee Referral Bonus

This position is eligible for a $1,000 employee referral

Access Referral Form Here

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $90,000-105,000 USD per year

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