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Platform Principal Designer

TW Corporate

UX Research & Product Operations Specialist

Department: Product
Reports To: Chief Product Officer
Location: Hybrid/Remote (Austin, TX, US)

 

About This Role

Togetherwork is seeking a highly analytical, operationally rigorous UX Research & Product Operations Specialist to elevate how we understand users, measure product health, and operate our product systems at scale. This role is a critical individual contributor within Product & Strategy, partnering closely with Product Leaders, Engineering, Data, CX, Revenue, and Operations to ensure decisions are grounded in high-quality user insight, disciplined analytics, and well-governed tooling.

You will own Togetherwork’s core product research and operations infrastructure—including Pendo, product analytics dashboards, intake and backlog systems, and ideas management—while developing repeatable research frameworks that translate customer behavior into actionable recommendations.

This role reports directly to the Chief Product Officer and operates at a high-leverage intersection of user insight, product analytics, and operational excellence. It requires strong judgment, attention to detail, and the ability to influence leaders through clear, data-backed insights.

This is an excellent opportunity for a research- and systems-minded product professional who thrives in complexity, values rigor, and wants to materially improve how a $250M SaaS portfolio understands and serves its users.

 

What You’ll Do

UX Research & Insight Development

  • Lead qualitative and quantitative UX research to uncover user needs, behaviors, and friction.

  • Establish repeatable research frameworks, standards, and insight repositories.

  • Synthesize research findings into clear, actionable recommendations for Product and Engineering.

  • Integrate customer signals into discovery processes, user journey mapping, and opportunity sizing.

  • Ensure user insight is consistently reflected in roadmap and prioritization discussions.

Product Operations, Tooling Governance & Systems Hygiene

  • Serve as system owner for Pendo, monday.com, Ideas Bank tooling, Jira, Confluence, Aha!, Sigma, and Power BI.

  • Define and enforce governance standards, including taxonomy, tagging frameworks, naming conventions, and workflow hygiene.

  • Maintain and improve integrations supporting intake, backlog management, roadmap visibility, delivery tracking, and reporting.

  • Drive lifecycle management of product ideas, feedback, and customer requests from intake through resolution.

  • Improve cross-team efficiency through automation, consistency, and operational discipline.

Product Analytics, Dashboards & Metrics

  • Build and maintain product health scorecards and executive-ready dashboards.

  • Translate usage patterns and behavioral signals into insights that inform roadmap decisions.

  • Provide leaders with metrics for adoption, engagement, friction, and feature performance.

  • Partner with Data and Engineering to ensure accurate event instrumentation and data integrity.

  • Establish consistent definitions and standards for product metrics across teams.

Cross-Functional Partnership & Enablement

  • Act as connective tissue across Product, Engineering, Support, CX, Revenue, and Operations.

  • Support Product Managers with research planning, backlog structure, and hypothesis validation.

  • Define best practices and coach teams on data literacy, research rigor, and insight generation.

  • Model professionalism, collaboration, and positive intent in all interactions.

AI Fluency & Innovation

  • Use AI tools to accelerate research synthesis, tagging, analysis, and workflow automation.

  • Demonstrate measurable impact from AI-enabled efficiencies or insight depth.

  • Champion modern research, analytics, and operational methodologies across Product.

 

What You’ll Bring

Experience

  • 4–7+ years of experience in UX Research, Product Operations, Product Analytics, or a hybrid role.

  • Hands-on experience with tools such as Pendo, monday.com, Jira, Confluence, Aha!, Sigma, and Power BI.

  • Experience operating in complex, multi-product or scaled SaaS environments.

Skills & Capabilities

  • Strong qualitative and quantitative research capabilities.

  • Proven ability to build dashboards and define product health metrics.

  • Experience creating, enforcing, and maintaining governance and workflow standards.

  • Highly polished written and verbal communication skills.

  • Ability to translate complex data into executive-ready insights and recommendations.

Mindset

  • Analytical, detail-oriented, and operationally disciplined.

  • Customer-centered with strong curiosity and learning orientation.

  • Collaborative, coachable, and comfortable operating independently.

  • Demonstrated use of AI to improve efficiency, insight quality, or execution.

 

Why This Role

Impact: This role directly improves how Togetherwork understands users, evaluates product performance, and makes decisions—strengthening product outcomes across the portfolio.

Scale: Operate across a $250M recurring revenue SaaS business with 33 products and diverse customer segments.

Insight: Combine UX research, analytics, and operational rigor to influence high-stakes product decisions.

Collaboration: Partner closely with Product Leadership, Engineering, Data, and GTM teams.

Growth: Build deep expertise at the intersection of research, analytics, and product operations in a high-performing organization.

 

Compensation & Benefits

Base Salary: Competitive
Bonus: Performance-based

Benefits include:

  • Medical, dental, and vision insurance

  • 100% employer-paid short- and long-term disability

  • Basic life insurance

  • 401(k) with 100% company match up to 4%

  • Flexible PTO built on trust and accountability

  • 10 sick days annually

  • 10 company-paid holidays

  • 6 weeks paid parental leave

 

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software tailored to their unique needs.

Headquartered on South Congress in Austin, TX, Togetherwork is entering an exciting phase of growth. We work hard, collaborate deeply, innovate responsibly—including with AI—and remain relentlessly focused on delivering value to our customers.

 

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives, and make employment decisions without regard to any legally protected status.

 

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options

  • 100% Employer paid short/long term disability
  • Basic Life
  • 401(k) option with 100% company match up to 4%
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually
  • 10 company paid holidays
  • 6 weeks paid parental leave
  • Pet Insurance
  • Medical Travel Benefits
  • Infertility Benefits
  • Teladoc
  • Employee Assistance Program
  • Wellness Benefits & Engagement Platform

 

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