Senior Customer Success Manager – Growth & Expansion (PLG)

Who we are

Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.

Who we are

Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people actually enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and HubSpot.

 

Make PLG real for your customers.

At Typeform, we don’t just acquire Enterprise Plan customers — we grow with them. That’s where you come in.

As a Senior Customer Success Manager, you’ll be the strategic partner helping our largest customers unlock the full value of Typeform. You’ll work across the full lifecycle — onboarding, adoption, renewal, and expansion — and act as a trusted advisor to business-critical teams.

You’ll guide customers through use cases that scale across departments and geographies, identifying ways to drive deeper integration and ROI from the product. This isn’t just success. It’s growth through customer impact.

What you'll do

• Partner with Enterprise Plan (predominantly made of SMBs and Mid-market companies) customers at key points in their lifecycle to understand goals and coach them on how Typeform helps meet them
• Monitor customer health, usage, and engagement through internal tools and proactively mitigate churn risks
• Identify expansion opportunities, lead renewal discussions, and close commercial growth with confidence
• Deliver strategic account reviews and insights to customer stakeholders and internal teams
• Collaborate across Sales, Product, Support, Marketing, and Community to improve the customer journey and feedback loops
• Bring a product-led mindset to your book of business — always testing, scaling, and learning
  
  

What you bring

• Proven experience in a customer success or account management role within SaaS (Enterprise-level preferred)
• Track record of driving adoption, renewals, and expansion
• Comfort with commercial conversations, including usage-based growth and value-based selling
• Strategic thinking and strong storytelling skills — you can speak to both exec and end user
• Collaborative instincts and a desire to work cross-functionally
• Analytical mindset; confident using data to inform recommendations and measure success
• Bonus: experience in a PLG motion or product-first environment
  
  

Compensation & Perks

We believe in being upfront — no guesswork here. The base salary range for this role is €50,000 to €70,000, depending on experience and location. That said, we know the best talent doesn’t always fit in a box — we’re open to leveling conversations and flexible where it makes sense. In addition, you’ll receive:

• A 70/30 OTE structure, with clear earning potential tied to expansion and renewal outcomes
• A 5% annual bonus, based on individual and company performance
• $150/month remote work allowance, plus flexible work perks
• Full access to our comprehensive benefits package (healthcare, learning, wellbeing, and more)
  
  

We’ll use the interview process to determine the final level and total compensation based on your experience and market benchmarks. Our goal is to reward great work, pay fairly, and keep it transparent at every step.

How we work

Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences around the world. We move as one team, grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and designing meaningful solutions. We hold ourselves — and each other — to high standards so we can deliver exceptional results together.

We are proud to be an equal opportunity employer. We celebrate diversity and stand firmly against discrimination or harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.

*Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.

We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.