Onboarding Specialist

Who we are

Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.

Who we are

Typeform is a refreshingly different kind of form builder. Our platform helps over 150,000 businesses collect the data they need with forms, surveys, and quizzes people actually enjoy filling out. With over 500 million responses collected each year, Typeform integrates seamlessly with tools like Slack, Zapier, and HubSpot to make data collection feel human — and powerful.

About the Team

We don’t just land customers — we help them thrive. As an Onboarding Specialist on our Customer Success team, you’ll be the first point of contact for new Enterprise Plan customers (primarily SMB and Mid-Market) as they begin their journey with Typeform.

Your mission? Set them up for long-term success by leading high-impact onboarding experiences that align with their goals, help them quickly realize value, and build a strong foundation for adoption, expansion, and renewal.

What you’ll do

• Guide new Enterprise Plan customers through the onboarding process, helping them define success and build initial use cases
• Run tailored onboarding sessions that focus on product education, workflow setup, and early wins
• Collaborate with Account Executives and Customer Success Managers to ensure a seamless handoff and cohesive customer journey
• Track onboarding progress, usage data, and engagement signals to proactively manage timelines and flag potential risks
• Document and scale onboarding processes that support repeatability and efficiency
• Advocate for the voice of the customer internally, sharing feedback with Product, Support, and other teams

What you bring

• Experience in a customer-facing role within SaaS — onboarding, customer success, or implementation preferred
• Strong communication and project management skills — you're organized, empathetic, and proactive
• Ability to explain technical concepts in a clear, approachable way to a variety of audiences
• Comfortable working with data and tools to track customer behavior and progress
• A collaborative mindset — you love working cross-functionally to deliver better outcomes
• Bonus: familiarity with product-led growth (PLG) motions or usage-based models

*Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.

We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.