Customer Onboarding Specialist (Enterprise, Research)

Who we are

Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.

Who we are

Typeform is a refreshingly different kind of form builder. Our platform helps over 150,000 businesses collect the data they need with forms, surveys, and quizzes people actually enjoy filling out. With over 500 million responses collected each year, Typeform integrates seamlessly with tools like Slack, Zapier, and HubSpot to make data collection feel human — and powerful.

About the Team

We don’t just onboard customers — we partner with them to help their research succeed. As a Customer Onboarding Specialist (Enterprise, Research), you’ll be the dedicated partner for Enterprise customers who will adopt our new product offering, many of whom are researchers, insights teams, or research-led organizations.

This role is ideal for someone who has worked in research or is currently a researcher and wants to apply that skill set in a customer-facing role. You’ll use your research mindset to guide customers through thoughtful onboarding, help them design strong initial use cases, and ensure they quickly see value from Typeform as a research platform.

Your mission: help Enterprise research customers confidently launch, scale, and mature their research programs on Typeform.

What you’ll do

• Lead onboarding for new Enterprise customers, with a strong focus on research and insights use cases (e.g. user research, market research, surveys, experiments)
• Partner with customers to define success metrics, research goals, and early “aha” moments
• Run tailored onboarding sessions covering research design best practices, product education, workflow setup, and data quality considerations
• Translate customers’ research needs into practical, scalable Typeform solutions
• Collaborate closely with Account Executives and Customer Success Managers to ensure a smooth handoff and cohesive end-to-end experience
• Track onboarding progress, product usage, and engagement signals to proactively manage timelines and identify risks
• Document and continuously improve onboarding playbooks for research-focused customers
• Act as the voice of the research customer internally, sharing insights and feedback with Product, Support, and other teams

What you bring

• Experience in research (e.g., user research, UX research, market research, behavioral science, social science, analytics, or insights roles - This can be from academia, agencies, consultancies, or in-house teams)
  • OR experience in a customer-facing SaaS role with strong exposure to research or data-driven customers
• Strong communication and facilitation skills — you’re comfortable leading workshops, asking probing questions, and translating complex ideas clearly
• A structured, analytical mindset with strong project management skills
• Comfort working with data, research outputs, and product usage signals to guide decision-making
• Empathy for researchers and an understanding of their challenges, constraints, and success criteria
• A collaborative, cross-functional approach — you enjoy working with Sales, Product, and Engineering to improve customer outcomes
• Bonus: experience with research tools, survey platforms, or product-led growth / usage-based SaaS models

*Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.

We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.