Customer Onboarding Specialist (Ex Researcher)

Who we are

Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.

Who we are

Typeform is a refreshingly different kind of form builder. Our platform helps over 150,000 businesses collect the data they need with forms, surveys, and quizzes people actually enjoy filling out. With over 500 million responses collected each year, Typeform integrates seamlessly with tools like Slack, Zapier, and HubSpot to make data collection feel human — and powerful.

About the Role

We’re looking for a research-native, customer-facing expert who operates at the intersection of pre-sales consulting and post-sales onboarding. This is not a traditional onboarding role. You’ll act as a trusted advisor to research and insights teams, helping them envision what’s possible before they buy and realize value immediately after they do.

From early discovery calls to hands-on onboarding, you’ll own the full research adoption journey. You’ll combine the mindset of a researcher, the storytelling of a sales engineer, and the execution of an onboarding lead.

What you’ll do

• Partner with Account Executives on late-stage deals and strategic opportunities
• Lead deep discovery sessions with research, UX, and insights teams
• Translate ambiguous research needs into clear solution architectures and use cases
• Design and deliver compelling demos, pilots, and proof-of-concepts
• Own onboarding for enterprise customers, guiding them from purchase → first value → scaled adoption
• Run tailored sessions on:
  • research design best practices
  • workflows and implementation
  • data quality and insights generation
• Build repeatable onboarding frameworks for research-led customers
• Partner with Customer Success to ensure long-term adoption and expansion
• Act as a thought leader for research practices internally and externally
• Champion the voice of the research customer across Product, Sales, and Marketing

What you bring

• Experience in research (e.g., user research, UX research, market research, behavioral science, social science, analytics, or insights roles - This can be from academia, agencies, consultancies, or in-house teams)
  • OR experience in a customer-facing SaaS role with strong exposure to research or data-driven customers
• Strong communication and facilitation skills — you’re comfortable leading workshops, asking probing questions, and translating complex ideas clearly
• A structured, analytical mindset with strong project management skills
• Comfort working with data, research outputs, and product usage signals to guide decision-making
• Empathy for researchers and an understanding of their challenges, constraints, and success criteria
• A collaborative, cross-functional approach — you enjoy working with Sales, Product, and Engineering to improve customer outcomes
• PhD or equivalent experience in a research-heavy field (e.g. UX research, behavioral science, social sciences, HCI, data science, etc.)

*Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.

We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.