Regional Director of Operations (Mid-Atlantic)

Position Title:                    Regional Director of Operations

Reporting To:                      CEO

Location:                             Mid-Atlantic

The Company:                    Premier Dentist Partners

Company Overview

Tyree & D'Angelo Partners ("TDP") is a private equity investment firm that focuses on control investments in the lower middle market (companies with $1-5M of EBITDA).  We look for investments where we can establish true collaborative partnerships with business owners and management teams that will lead to substantial value creation over a long-term investment horizon. TDP’s track record of building high-growth and lower risk companies is driven by a buy & build investment strategy, that is based on tested methods of value creation and a true partnership approach with executives and business owners.  TDP works in collaboration with executive leaders utilizing an investment thesis driven process designed to build companies with a differentiated customer value proposition. TDP invests in the healthcare, consumer, and business services sectors, focusing on high-quality founder owned businesses that we can grow with our high probability of success process.  TDP companies have completed over 900 partnerships, have grown to over $4 billion of enterprise value, and TDP has over $1.4 billion of capital under management.  For more information, please visit www.TDPfund.com 

Premier Dentist Partners is a Dental Support Organization (DSO) that assists dental practices with non-clinical challenges and provides industry proven business support services. Our affiliated dentists live a higher quality lifestyle with more time focused on patients and less on administrative burden. Our mission is to improve the lives of our dentists, staff and patients by providing leading non-clinical business support services in a collaborative environment. As part of our commitment, we help our affiliated dentists to collectively achieve attractive business economies of scale resulting in improved efficiency and profitability while lowering operational risks. Our experienced Support Center team assists dentists with management of non-clinical staffing and human resources, finance and payroll administration, marketing, payor relations, supplies and capital equipment procurement, as well as information systems. With experience and dedicated support from professional management, dental offices are free to focus their attention on providing patient care. Premier Dentist Partners offers practice owners an alternative to the traditional practice transition model. Our affiliation program offers practice owners the opportunity to partner with a highly collaborative and experienced DSO Team. For more information, please visit https://premierdentistpartners.com/.

We are seeking a Regional Director of Operations who will be responsible for monitoring and assisting in the operations of multiple dental practices affiliated with Premier Dentist Partners in the Mid-Atlantic.

The Regional Director of Operations will focus on executing numerous operational tasks in each of their dental practices with the goal of enhancing practice level efficiencies and growth over time.

Job Responsibilities:

• Approve and monitor office and staff hours daily and weekly to ensure proper staffing recommendations are made at the practice level and staff costs are controlled to budgets
• Provide oversite and support to practice level managers/operations coordinators and doctors as needed
• Gather and analyze reports needed by support office including but not limited to weekly AR reports, month end reports, ledger level auditing and allocation audits and corrections
• Monitor the P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projections
• Directly support dentists in their growth and development, helping them set goals and address operational opportunities within their supported office
• Motivate team members, resolve conflicts and make difficult decisions
• Maintain regular communication with dental office staff and affiliated doctors to review practice trends and performance
• Analysis of expense reports for region and facilitating move to preferred vendors while preserving relationships
• Assist in onboarding and integration work for newly affiliated dental practices implementation of operational processes per Premier Dentist Partners “best practice” guidelines and philosophy.
• Answer employee requests and questions and help resolve operational-related problems
• Represent the Premier Dentist Partners brand and facilitate and support doctor and team alignment with Premier Dentist Partners
• Advise and train practice operations coordinator/team on organizational/operational policies and recommend needed changes

Requirements:

• 3+ years in an operational role coupled with experience in a multi-location (customer service experience) focused operation. Experience in a multi-location health care support business is preferred.  Experience in the dental industry, human medical industry or other physician focused multi-site industry will be viewed favorably
• Previous P&L responsibility and experience with budget management, personnel management, and team building
• Willing to spend time in the field (traveling out of state if needed) visiting affiliated dental practices and work side by side with practice team members
• Have a deep knowledge of how a practice runs
• Experience with practice management systems like Dentrix, Ascend, and others
• Active listening skills and ability to implement processes effectively
• Highly organized and detail oriented
• Ability to work collaboratively with practice team members and operations team
• Education: College graduate with an advanced degree preferred
• Travel: Able to travel up to 70% of the time  
• Local to or willing to relocate to the Mid-Atlantic region

Compensation:

• Highly competitive compensation consisting of base salary and performance bonus