Back to jobs
New

Technical Lead Engineer

San Diego, CA

TYSON & MENDES, a national insurance defense law firm with 27 locations.  This candidate is responsible for the leadership of a team ranging from two to four Technical Support Engineers and will be responsible for providing technical guidance to function, troubleshooting issues, and determining long-term solutions to resolve problems.  The firm is an Azure cloud client and uses multiple software programs and applications to run its business.  This role reports to the Director of IT Support.

 

Responsibilities

The Technical Support Engineer Team Lead is responsible for managing and directing a team of technical support professionals to provide expert-level IT assistance across the firm's offices. This role combines technical expertise, leadership skills, and a deep understanding of legal technology needs. 

Team Leadership 

  • Manage and motivate a team of technical support engineers
  • Collaborate with IT management to implement the best practices and drive continuous improvement 

Technical Support 

  • Provide high-level technical assistance for complex issues escalated by the team
  • Troubleshoot hardware, software, network, and security problems across the firm's IT infrastructure
  • Manage and resolve high-priority incidents, ensuring adherence to SLAs
  • Maintain expert knowledge of legal-specific applications and technologies
  • Meet departmental KPIs and metrics as provided 

Process Improvement 

  • Analyze support metrics and user feedback to identify areas for improvement
  • Implement and optimize IT service management processes and tools
  • Develop and maintain documentation, knowledge base articles, and standard operating procedures
  • Collaborate with other IT teams to enhance overall service delivery 

Client Relations 

  • Communicate effectively with attorneys and staff at all levels of the organization
  • Provide white-glove support for all users 
  • Conduct training sessions on new technologies and best practices 

 

Requirements

  • 5+ years of experience in IT support roles, with at least 2 years in a leadership capacity, required
  • Familiarity with legal-specific software such as document management systems and e-discovery platforms, a plus
  • ITIL certification or CompTiA, preferred 
  • Excellent communication skills, both verbal and written
  • Positive attitude, attention to detail, high EQ
  • Excellent problem-solving and interpersonal skills
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Proficiency in troubleshooting hardware and software issues
  • Experience with remote support tools and ticketing systems
  • Knowledge of cloud technologies and mobile device management
  • Understanding of IT security best practices and compliance requirements
  • Familiarity with scripting languages (e.g., PowerShell, Python) for automation
  • Strong knowledge of Windows OS environments 
 
Benefits
  • Comprehensive medical, dental, and vision plans (some at no cost to the employee) 
  • 401K matching 
  • Paid parental leave 
  • Internal education and leadership development programs 
  • Internal diversity and inclusion programs, such as the Women’s Initiative and Young Professionals Initiative 
  • Firm-wide charitable giving program 
  • Numerous social and off-site events each year to enrich your relationships with your colleagues 
  • Employee Assistance Program through HealthAdvocate 
  • Access to Maven resources for new parents through Blue Shield 
 
Why Tyson & Mendes? 
We are one of the country’s fastest growing civil defense firms. We have steadily and successfully made our mark as a trailblazer in the legal ecosphere. We are a progressive, dynamic and diverse firm that prides ourselves in breaking the mold upheld by the “traditional” law firm. Here, you will discover an exceptionally smart, deeply talented team of trial lawyers who have continuously made a profound impact on the lives of literally hundreds of thousands of people. From Howell vs. Hamilton Meats, to our many trial wins, our promise is to provide unparalleled service and achieve exceptional results for our clients.
 
In addition to our outstanding legal work, we take an innovative approach to law firm management; we invest wholly in our employees. From our specialized internal training program on our proven defense methods, to clear paths to leadership and partnership, we provide the professional development resources and tools needed for attorneys to make significant advancements in their careers - all while building their own brands and becoming sought-after experts in their respective fields.
 
Click here to learn more about the Tyson & Mendes Office!
 
OK, now for the legal copy (we are a law firm, after all). It is Tyson & Mendes’ policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. By the way, if you read all of this, congratulations – we can already tell your attention to detail is exceptional.
 
NOTICE TO APPLICANTS/EMPLOYEES OF TYSON & MENDES: Please take notice that the Firm collects certain information about you. For more information on the Firm’s policies, please refer to the document provided here.
 
Follow along with the firm on Twitter and LinkedIn, or visit www.tysonmendes.com.  
No recruiters/agencies 
#li-remote

Pay Range

$38 - $43 USD

Create a Job Alert

Interested in building your career at Tyson & Mendes LLP? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Employment Type *
Select...
Select...
Select...
Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Tyson & Mendes LLP’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.