Customer Support Specialist II AP AR

Work Model: On site

Req #: 1974

About the Role 

The Accounts Payable Specialist II is a key customer service position within Uber Freight. This position is responsible for resolution of discrepant carrier invoices, building shipments, updating shipment attributes, communicating internally and/or externally with Operations, Carrier Pricing, Procurement, Helpdesk, and potentially shipper/receiver facilities. This role will analyze the root cause of invoice discrepancies and work with the appropriate party(s) to escalate the issues as needed for final resolution. The successful candidate must display superior communication skills (consistent, professional, effective, prompt, and courteous). 

What the Candidate Will Do 

• Resolve carrier invoice discrepancies, using Uber Freight guidelines, customer business rules, carrier rate agreements, etc. 

• Create shipments for non-managed freight based on predefined customer specific requirements 

• Know and understand account specific requirements – required charges, customer business rules, carrier contracts, etc. 

• Provide support to Operations as needed in regards to Financial issues related to their account 

• Deliver cost saving/cost containment to the customer and/or Uber Freight 

• Correspond internally with Operations, Procurement, and Carrier Pricing regarding rating and accessorial invoice discrepancies as needed 

• Maintain up-to-date customer business rules, policies and procedures. 

• Use of JIRA to file tickets of identified issues surrounding invoice resolution 

• Setup new customer and vendor locations in the TMS, leveraging knowledge of customer business practices 

• Performs other related duties as assigned 

Basic Qualifications 

1-2 years related experience 

Preferred Qualifications 

• Bachelor’s degree preferred 

• 1+ years of Accounts Payable (or related field) in the Transportation industry 
• Proficient in all Microsoft Office suite of products and tools 
• In-depth knowledge of Uber Freight TMS and TMS Financials systems 

About Uber Freight

Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight.

Aviso de Privacidad para Candidatos

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal history, in accordance with legal requirements.