Customer Support Team Lead - 4x4 Second Shift - Shared Services - Monterrey

About the Role

_{This position in our Monterrey Center of Excellence supports customer account operations for clients in the US and Canada.  People in this role work an alternate schedule. They work afternoon (second shift) shifts that last ten hours for four days and then take four rest days (4x4). This means that they rotate weekend work with other team members. When your days to work fall on Mon-Fri, the hours will be 16:00-02:00. When the days fall on Sat-Sun, the hours will be 11:00-21:00.}

What the Candidate Will Do

• Serve as the first point for questions or concerns within your area, providing prompt and effective resolutions. Collaborate with when needed to address complex issues. Issues may be situational, process, or system driven. 
• Take the lead in training new hires, guiding them through a comprehensive learning program after Freightversity. This includes on-the-job and function-specific training. It also includes coaching and mentoring incumbent team members. 
• Dedicate 50-70% of your time to active production. Time may vary based on volume, expertise, etc. 
• Provide administrative support to your team by redistributing workload during absences or when additional support is required.
• Continuously identify opportunities for process improvement and gather ideas from your daily interactions and monitoring of team queues using TMS and any customer-specific systems.
• Utilize reports and other tools, like Tableau, to analyze and report on volumes, changes, and trends, further enhancing your skills in data analysis.
• Foster positive relationships with team members and collaborate with other teams to drive projects and initiatives. This collaboration will provide valuable learning opportunities in leadership. 

Basic Qualifications

• Advanced English, verbal and written.
• 2 years of logistics experience.

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.  

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EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.