New

Sr Operations Manager - Warehouse

Charlotte, NC 28208, United States
Schedule: Full Time
Job Type: On-site
Salary Type: Salary
Req #:2563

About the Role

The Senior Site Manager is the overall leader responsible for end-to-end warehouse performance, including safety, service delivery, financial results, and customer satisfaction. This role functions as the site’s general manager, with full ownership of operational execution across both physical and information flows, supported by two direct reports leading each area.

This leader is accountable for building a high-performance, safety-first culture while ensuring all customer SLAs, operational metrics, and financial targets are consistently met or exceeded. In addition, the role oversees vendor management, facility maintenance, and procurement coordination to support seamless, efficient, and uninterrupted operations.

 

What the Candidate Will Do

 

Lead Site Operations

  • Own overall site performance across safety, service, quality, and cost
  • Provide leadership and direction to two direct reports:
    • Physical Flow (inbound, outbound, inventory movement)
    • Information Flow (WMS, reporting, inventory accuracy, data integrity)
  • Ensure alignment and coordination between physical and system-driven processes
  • Drive a culture of accountability, continuous improvement, and operational excellence

Drive Safety & Compliance

  • Champion a zero-incident safety culture across all site operations
  • Ensure full compliance with OSHA standards, internal policies, and customer requirements
  • Lead safety programs, audits, and continuous improvement initiatives
  • Hold team members and vendors accountable to safety expectations

Manage Customer Relationships & SLA Performance

  • Own the customer relationship at the site level, including communication, issue resolution, and performance reviews
  • Lead regular SLA reviews to ensure all KPIs and contractual obligations are met
  • Develop and present performance metrics, scorecards, and continuous improvement plans
  • Ensure proactive communication and rapid response to service risks or failures

Oversee Operational Flow

  • Manage and optimize both:
    • Physical flow: receiving, storage, picking, packing, shipping
    • Information flow: WMS transactions, inventory accuracy, reporting, data integrity
  • Ensure synchronization between system data and floor execution
  • Drive process improvements to increase throughput, accuracy, and efficiency

Own Vendor & Facility Management

  • Manage all site vendors, including:
    • MHE (maintenance, repair, and procurement)
    • Facility maintenance and repairs
    • Supply vendors (consumables, equipment, etc.)
  • Oversee facility upkeep, expansion projects, and capital improvements
  • Ensure vendor performance meets service, cost, and safety expectations

Partner on Procurement & Financial Coordination

  • Partner closely with procurement to:
    • Create, update, and manage purchase orders (POs)
    • Ensure timely and accurate vendor payments and cost tracking
  • Maintain financial discipline across all site-related spend

Own Financial Performance

  • Manage site-level financial performance, including:
    • Net Revenue (NETR)
    • Operating Expenses (OPEX)
  • Analyze financial results to identify risks and opportunities
  • Develop and execute action plans to improve profitability and cost efficiency
  • Manage budgets, forecasts, and cost control initiatives

Drive Continuous Improvement & Strategy

  • Lead continuous improvement initiatives across safety, service, cost, and quality
  • Identify process gaps and implement scalable solutions
  • Lead strategic planning for site growth, efficiency, and capability expansion
  • Partner with leadership on network-wide best practices and innovation

Basic Qualifications

  • 7+ years of warehouse or distribution operations experience
  • 3+ years of leadership experience with direct people management
  • Experience managing end-to-end warehouse operations
  • Working knowledge of WMS and inventory management systems
  • Strong understanding of safety standards and OSHA requirements
  • Experience managing budgets and operational costs

Preferred Qualifications

  • Experience in a site-level leadership or general manager role
  • Strong financial acumen with P&L ownership experience
  • Experience managing both operational and system/data workflows
  • Vendor management and procurement coordination experience
  • Experience in 3PL, 4PL, or customer-facing logistics environments
  • Bilingual (English/Spanish) preferred

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

 

Create a Job Alert

Interested in building your career at Uber Freight? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...

If you're a student, enter 'Student'

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Uber Freight’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.