Customer Support Specialist I - Crossborder Intermodal

About the Role

Responsible for ensuring accurate, timely customer invoicing and accessorial requests, maintaining up-to-date account records, and securing prompt payment for all Celtic/Uber Freight invoices within established deadlines.

What the Candidate Will Do

• Invoicing & Account Management: Master specific account requirements—including billing cycles, charges, accessorial policies, and key contacts—to handle billing inquiries and resolve disputes promptly.

• Reporting & Escalations: Provide weekly account summaries to the Intermodal Administrative & Invoicing Supervisor and escalate non-responsive customers or carriers.

• Cross-Functional Collaboration: Partner with internal stakeholders, account operations, and accounting teams to resolve account issues, support profitability, and assist with new customer onboarding.

• Process & Ownership: Maintain updated policies and procedures, demonstrate full ownership over assigned accounts, and complete special projects as assigned.

Basic Qualifications

• Proficiency in Google Suite (Gmail, Sheets) and standard Microsoft tools.

• Strong English communication skills (written and spoken).

• Solid background in customer service with professional communication skills.

• Ability to work independently, think critically, and proactively solve problems.

Preferred Qualifications

• Analytical Thinking: Strong research skills to gather key data, evaluate broad factors, and drive solutions.

• Organization & Prioritization: Exceptional time management to prioritize tasks under pressure, manage risks, and maintain structured records across multiple data sources.

• Collaboration: Demonstrated ability to align responsibilities and build constructive relationships with both internal teams and external stakeholders.

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

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EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.