Mentor Success Associate

Egypt

About Us

Udacity is on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

The Mentor Ops team at Udacity manages and monitors the Mentor network across all GTMs. This role, part of the Mentor Success branch, focuses on onboarding and managing Mentors who provide specialized services to students enrolled through Enterprise clients, government partnerships, or scholarship programs. You will collaborate closely with Customer Success Managers, Government Program Managers, Learner Experience, Community, and other teams to support the launch of new Government and Scholarship programs. Additionally, you will assist experienced team members with projects across all GTMs.


Key Responsibilities:


Mentor Service Setup & Delivery
● Serve as the primary internal contact for mentor services delivery for assigned client programs.
● Onboard mentors by conducting webinars, preparing resources, and clearly communicating program expectations.
● Document new processes and workflows for mentor service delivery and program launch operations.
● Communicate challenges, needs, and opportunities facing the mentor network to the team and relevant stakeholders within Udacity (e.g., Engineering, Product, Program Ops). GTM Account Team Enablement
● Develop new sales enablement resources as needed, including guidelines on mentor services and internal case studies on success stories or failures.
● Collaborate with GTM teams to understand client requirements and expectations on service delivery.


Mentor Management
● Maintain communication and management of mentors throughout the duration of each client program.
● Track services delivered and manage inputs for mentor payments
● Monitor performance metrics, and if necessary communicate corrective action plans to address performance issues.
● Analyze mentor survey feedback to improve the program experience and mentor service offerings.


What We Value:
● At least 2 years of experience in operations, ideally in a fast-moving, high-growth organization or startup.
● Ability to develop strong working relationships with colleagues across global offices.
● Proven ability to work autonomously on operational tasks and team projects.
● Experience supporting multiple programs or projects with varying complexity simultaneously.

● Strong writing and verbal communication skills.
● Comfort with giving presentations in a professional yet friendly manner.
● Highly organized with attention to detail in executing operational processes.
● Flexibility in using or learning different methods for tracking and conveying information, such as Jira, Google Docs, online chat programs, and email.
● Fluency in English (speaking, reading, and writing) is required.
● Empathetic, patient, and compassionate, with a strong desire to learn and grow. Ideal, but Not Required:
● Experience with Udacity’s platform as a student, Mentor, Reviewer, Session Lead, and/or Tutor.

 

Benefits:

Experience a rewarding work environment with Udacity's perks and benefits!

  • At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person
  • Flexible working hours
  • Paid time off
  • Comprehensive medical insurance coverage for you and your dependents
  • Employee wellness resources and initiatives (access to wellness platforms like Headspace, Modern Health )
  • Quarterly wellness day off
  • Personalized career development
  • Unlimited access to Udacity Nanodegrees

What We Do

Forging futures in tech is our vision. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve.

Don’t stop there!  Please keep reading...

You’ve probably heard the following statistic: Most male applicants only meet 60% of the qualifications, while women and other marginalized candidates only apply if they meet 100% of the qualifications. If you think you have what it takes but don’t meet every single point in the job description, please apply! 

We believe that historically, many processes disproportionately hurt the most marginalized communities in society- including people of color, working-class backgrounds, women and LGBTQ people. Centering these communities at our core is pivotal for any successful organization and a value we uphold steadfastly.  Therefore, Udacity strongly encourages applications from all communities and backgrounds. 

Udacity is proud to be an Equal Employment Opportunity employer. Please read our blog post for “6 Reasons Why Diversity, Equity, and Inclusion in the Workplace Exists”

Last, but certainly not least…

Udacity is committed to creating economic empowerment and a more diverse and equitable world. We believe that the unique contributions of all Udacians is the driver of our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, or any other basis protected by federal, state or local laws.

As part of our ongoing work to build more diverse teams at Udacity, when applying, you will be asked to complete a voluntary self-identification survey. This survey is anonymous, we are unable to connect your application with your survey responses. Please complete this voluntary survey as we utilize the data for diversity measures in terms of gender and ethnic background in both our candidates and our Udacians. We consider this data seriously and appreciate your willingness to complete this step in the process, if you choose to do so.

Udacity's Values
 
Obsess over Outcomes - Take the Lead - Embrace Curiosity - Celebrate the Assist 
 

 

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