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Senior Customer Marketing Manager

United States

About Us

Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

At Udacity, we believe our customers’ success is our success. We’re seeking an Enterprise Customer Marketer to build and scale programs that showcase the impact our enterprise customers achieve with our solutions. You will be the voice of our customers in the market, turning their stories, outcomes, and advocacy into powerful content and campaigns that drive retention, expansion, and loyalty across our enterprise customer base. You will build a relationship with both our enterprise customers and our enterprise learners, ensuring that both groups are realizing the value of working with Udacity.

This is a highly collaborative role that sits at the intersection of Customer Success, Sales, Product, and Marketing, and is ideal for a marketer who loves building relationships, crafting compelling narratives, and driving measurable business impact.

Responsibilities

  • Identify and cultivate strong relationships with enterprise customers to develop advocates and champions.
  • Create customer success stories, case studies, testimonials, and video spotlights highlighting enterprise impact and ROI.
  • Design and execute customer marketing campaigns that drive adoption, retention, cross-sell, and upsell within enterprise accounts.
  • Partner with Sales and Customer Success to deliver customer-facing content that supports renewal and expansion conversations.
  • Gather feedback, testimonials, and usage data to highlight enterprise customer outcomes.
    Collaborate with Product and Marketing to share insights that influence product roadmap and thought leadership content.


Qualifications

  • 3+ years of experience in customer marketing, B2B marketing, or customer advocacy, ideally with enterprise customers.
  • Excellent storytelling, writing, and presentation skills, with the ability to communicate business impact to executive audiences.
  • Experience partnering with Sales, Customer Success, and Product teams to drive adoption, retention, and growth.
  • Familiarity with customer advocacy platforms and marketing automation tools (e.g., Marketo, Salesforce).
    Strategic thinker with strong project management skills and attention to detail.

Location: While this is a remote role, applicants must be currently authorized to work in the United States of America on a full-time basis

 

Compensation: The maximum base pay for this position is $151,000, depending on experience and location.

 

Location: Udacity will hire a qualified candidate for this remote based position anywhere in the US with the exception of the following states:  Alaska, Connecticut, Delaware, Hawaii, Kentucky, Louisiana, Maine, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma,  Rhode Island, South Dakota, Vermont, Washington D.C., West Virginia, Wisconsin, Wyoming.

Benefits:

Experience a rewarding work environment with Udacity's perks and benefits!

  • At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person
  • Flexible working hours
  • Paid time off
  • Comprehensive medical insurance coverage for you and your dependents
  • Employee wellness resources and initiatives (access to wellness platforms like Headspace)
  • Quarterly wellness day off
  • Personalized career development
  • Unlimited access to Udacity Nanodegrees

Compensation at Udacity, an Accenture company, varies depending on a wide array of factors, which may include but are not limited to location, role, skill set, and level of experience. As required by local law, Udacity, an Accenture company, will provide a reasonable range of compensation. 

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

 Accenture Equal Opportunity Statement

Udacity, an Accenture company, is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities, and is committed to providing veteran employment opportunities to our service men and women.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

 

Udacity's Values
 
Obsess over Outcomes - Take the Lead - Embrace Curiosity - Celebrate the Assist 
 

 

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